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RefClient shows Terminal out of service

RefClient shows Terminal out of service

RefClient shows Terminal out of service


experiencing this issue
one of the terminals is out of service in Refclient in the server , deleted it mapped again, stopped CCT services and even restarted the servers (CCT,CCMS) still it show Line x.x.x.x (Out of Service) in Red Color.

Thanks ,Apprecaite your help.

RE: RefClient shows Terminal out of service

I hate CCT and the ref client for just this reason.

Some things I have found that may help:

1: Make sure that your TN is acquired in CC6/SCCS is you are using that

2: Make sure that you have the AST values set correctly on the affected TN

3: Make sure that the terminal is configured in the TN table of the TAPI SP (start/programs/nortel/symposium tapi service provider/configure database.....then Meridian Host tab, TN Table

4: Make sure you have the configs in the NCCT Console (start/programs/nortel/Communication Control Toolkit/NCCT Console

5: Make sure that the set is actually plugged in

6: Try logging on to the set.

7: In the NCCT Console, when you open the properties, there is a tick box to enable/disable the particular end you are looking at, both the TNs and DNs. I have had some success here with changing the states.

Good Luck......

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