Service Hours Table

If the end time is 17:00 it will allow calls through until 17:00:59 so if you center closes at 17:00 you want the time to be 16:59.

But if a call is already in queue it will stay in queue unless you have a treatment in the wait queue to check time of day and get it out of queue.

I don't know a lot of centers that would do that though. Kind of cruel to get them in queue and then kick them out because it took too long to answer their call and now the center is closing.

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

Thanks Stinney,

We have a rule not to leave till the que is empty but we know how that goes.... The supervisors will need to watch their people.

The BCMS report will show if we do this or not by the number of abandonments that occur after 5 pm.

One of our call centers have a step in the vector that checks the time and after 5, the folks in the que, waiting on the next agent, will get a message to the effect our office is now closed call back or leave a message.

Bennie