From EAS to AACC
From EAS to AACC
(OP)
Hallo,
Has anybody here taken the step to migrate from Call Center Elite (EAS) to AACC?
Has anybody here taken the step to migrate from Call Center Elite (EAS) to AACC?
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RE: From EAS to AACC
APSS (SME)
ACSS (SME)
ACIS (UC)
RE: From EAS to AACC
RE: From EAS to AACC
I have to agree with montyzummer. We installed AACC for email, not the best experience. Also after installation Avaya informed us that they are no longer promoting AACC as the system they will be recommending and developing and are returning to making the Contact Center Express their flagship product.
- Stinney
I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!
RE: From EAS to AACC
RE: From EAS to AACC
I fear AACC is not the way to go then. I also do not like AIC. And frankly, CCE (or Elite Multimedia or whatever they call it now) seems like going backwards.
It will be interesting to see what Avaya chooses going forward. In this day and age, true blending of channels, with one reporting engine etc should be available.
RE: From EAS to AACC
RE: From EAS to AACC
RE: From EAS to AACC
There is no doubt the Elite and AACC have a different approach. However both are powerful in their own right, anyone who says different cannot have spent much time on one or the other. {My experience is that most people who do not like AACC have little to no actual experience with it and thus have only heard of difference, not what might be better.} I am trained on both and see the benefits of each. Because the limitations hit so many customers Avaya has backed off as an upgrade solution at this time. As I understand it that will change (again) if the next version fixes these issues. I believe long term they will get to AACC as the platform because it handles multimedia as multimedia, and the ability to perform in a SIP environment.
RE: From EAS to AACC
We are currently looking at AACC as a replacement for our outdated CCE 3.1.3. These opinions offer me great concern. I looked at EMC last month, but it appears that it is the same as CCE with a few tweeks... Can you elaborate on the challenges experienced (especially those that required Avaya to uninstall). Does anyone have any other solutions that they are looking at?
Thanks in advance
“Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.”
- Epicurus
RE: From EAS to AACC