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AACC 6.3 WITH Experience Portal Calls QING

AACC 6.3 WITH Experience Portal Calls QING

AACC 6.3 WITH Experience Portal Calls QING

(OP)
Hello All

Weare Using AACC 6.3 with AEP , All the Calls routed to AEP , AEP will Answer the Calls & route to AACC for Agent treatment

When the AEP Ports are busy the calls are Not routed to AACC for Q Ing

Is there way we can route the Calls to AACC whne the AEP ports are busy

Please advcie

Thanks in Advance

RE: AACC 6.3 WITH Experience Portal Calls QING

How are the AEP ports are build on the system, Hunt group or acd queue? That should control what happens if they are all busy.

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