My client has a very large contact centre AACC6.2 (serveral thousand agents)and requires a historical report which shows how many agent licenses have been issued over a day/week/month with a view to determining a trend. There has been an occasion in the past where more agents attempted to log in than there were licenses to support them, so this report is enable them to see how close on a daily basis they are getting to max.
Does anyone know if this type of report is even possible or have any ideas how close they can get to this requirement?
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