Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

agent last name change

Status
Not open for further replies.
phonetech2012

phonetech2012

Vendor
Joined
May 18, 2012
Messages
287
Location
US
Hi we have an agent who changed her last name and wants it changed on symposium and in web client. Do I have to change the last name everywhere? It is in the skillsets, cdn's, scripting, master script..etc Or do I just change it on her user profile? Thanks
 
Sort by date Sort by votes
Just update the last name in the Contact Center Management....
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

MoJHK
  • Locked
  • Question Question
Change the Nortel Symposium agent to a baic ACD agent
Replies
1
Views
564
Firebird Scrambler
Firebird Scrambler
phonetech2012
  • Locked
  • Question Question
agents not acquiring,not populating rtd's
Replies
0
Views
452
phonetech2012
phonetech2012
ADRIAN74
  • Locked
  • Question Question
AACC AAAD phonebook and Agent Statistic not working with voice contact type
Replies
0
Views
750
ADRIAN74
ADRIAN74
megaa
  • Locked
  • Question Question
ACCS agent desktop variables
Replies
0
Views
451
megaa
megaa
bazzieb
  • Locked
  • Question Question
Agent last logged in report
Replies
0
Views
294
bazzieb
bazzieb

Part and Inventory Search

Sponsor

Back
Top