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Need some clarification on call termination codes - call by call report

Need some clarification on call termination codes - call by call report

Need some clarification on call termination codes - call by call report

(OP)
I'm trying to track down the source of some short calls (seconds long), and the only way that I know of to do this is via a call by call report.

I've found some of the calls in question, and they all seem to be released with the code 'DISC SRC: CLD PRTY'. I've also seen SYS, and CLNG PRTY for codes. I've been looking through the documentation I have, but there's nothing concrete as to what these mean. I don't want to make any accusations without knowing, or provide false information. Can anyone point me to some documentation that shows what these codes mean? We're on CC7, with a CS1000E PBX.

Thanks!

RE: Need some clarification on call termination codes - call by call report

The CLNG PRTY means calling party, SYS - system and CLD PRTY - called party

RE: Need some clarification on call termination codes - call by call report

(OP)
In this case though, the called party would be the agent? The codes themselves are pretty straightforward, I just want to make sure that I am interpreting them correctly.

RE: Need some clarification on call termination codes - call by call report

Yes,

DisconnectSource

Valid values are as follows:
UNKNWN (Disconnecting Party is unknown)
CLD PRTY (Call released by the called party)
CLNG PRTY (Call released by the calling party)
TRNSFR (Call released due to a transfer)
CONF (Call released due to a conference party dropping out)
CONF2SIMP (The last call release in a conference tear down)
SYS (Call released due to a system generated event)

RE: Need some clarification on call termination codes - call by call report

(OP)
Awesome, thanks!

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