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Avaya (Nortel NES) AACC 6.2 RTD not working after Restart or Switchover

Avaya (Nortel NES) AACC 6.2 RTD not working after Restart or Switchover

Avaya (Nortel NES) AACC 6.2 RTD not working after Restart or Switchover

We recently had an incident on an AACC 6.2 CC SP6 in which the RTD's stopped working after a maintenance window.

Scenario: CC Suite (AACC 6.2 Campus Redundancy) w/CP HA using Access & IVR Ports.
Shutdown of all the applications for a PBX maintenance activity. No changes were made to the applications. Upon restart, all applications/menu options on CC worked. mrcv.exe showed that the statistics were transmitting but RTD were not working. We then tried failing to the alternate server. Same symptom.

Avaya showed a solution with the same symptom where the solution was to shutdown and restart CCMS services. This did not resolve.

Solution: Pause Shadowing then re-run Server Setup Config from the Management Server Menu. This does shutdown services and requires a reboot. We ran the server config on both the active and standby servers and did the reboot. When the servers came online, we started to see some of the RTDs. We switched back to the original server and ALL RTDs started working again.

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