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AACC customer contact history multimedia + voice

AACC customer contact history multimedia + voice

RE: AACC customer contact history multimedia + voice

What release do you have?

RE: AACC customer contact history multimedia + voice

(OP)
Hi,

mlozoveanu thanks for answer.

version AACC 6.3

Regards
Michal

RE: AACC customer contact history multimedia + voice

(OP)
AACC 6.3 AML version

RE: AACC customer contact history multimedia + voice

I think, in the Contact Summary report you could see the voice contact history. The Contact Summary view contains information about each contact arriving at this site in the Contact Center.

Hope this help!

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