Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


Editing the metabase.xml file in Contact Center 6

Editing the metabase.xml file in Contact Center 6

Editing the metabase.xml file in Contact Center 6

I am trying to apply the solution found in this thread http://www.tek-tips.com/viewthread.cfm?qid=1198221 for reports failing because of the following error:

The system could not output the Agent Stats Summary -Auot Run scheduled report to \\us1ntfs03\departments\_Common\John G\Pick Up\Agent Stats Summary022120131650.pdf.
Error code = -2147206462
Error Description: Dos error.

However, when I try to edit the metabase.xml file I can't save it. I believe the file currently being used by the system.

Is there a way to edit this file without taking the system down?

RE: Editing the metabase.xml file in Contact Center 6

For scheduling be sure the ICEADMIN account has full access control to the \\us1ntfs03\departments\_Common\John G\Pick Up\ folder.

I prefer to schedule to a local CCMA folder and provide the users access to that folder though (Since granting the ICEADMIN write rights to the network could cause security problems).

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close