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GP 10 - Order stuck open

GP 10 - Order stuck open

GP 10 - Order stuck open

Generally I see this when someone deleted an item off the order after the rest of the order invoiced (partial invoicing allowed), and I run Reconcile-Remove Sales Documents to clear the order.

I've got a weird situation here where that isn't working.


0000xxxxxx (2 items)
      I0000xxxxxx (1 item)
      B0000xxxxxx (the other item)
        0000xxxxxx <- this is open and shouldn't be
            0000xxxxxx <- this is open and fine 

Here you can see the path the order took. The first order has the full quantity in the Quantity Previously BackOrdered field (QTYPRBAC). I run reconcile-remove on it, it doesn't give me any message that anything is wrong - but it doesn't move it to history either.

I'm not seeing what is keeping it open. I could "post" it manually via scripts, but I really don't like doing that as I could be missing something. What can I do to clear this order and have it moved to history.

RE: GP 10 - Order stuck open

I've found the cause. Someone had forgotten to use the transfer totals and deposits option when creating the backorder. I manually removed the payment from the order that shouldn't be open and applied it to the latest order and everything went fine.

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