Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

CC7 Agent Logout

CC7 Agent Logout

CC7 Agent Logout

IS there a way to force agent logout using contact center management? Did a force by making a change on the phone in the PBX, however I thought there would be a way to force agent logout using the management web login??

RE: CC7 Agent Logout

Not sure if this helps, but if you know what ACD position the agent is sitting at, you can deaquire / reaquire the position. That will log the agent out.

You should not be changing acd programming in the PABX without first deaquiring the set.

RE: CC7 Agent Logout

The best thing to do for this situation is in Contact Center Configuration under Call Presentation, is to set the Presentation to return to Queue and After return to Queue force agent into either Not Ready or Logout.
So what will happen is if an agent leaves for the day and does not log off, if a call is presented to that phone, it will automatically bounce back to the queue and the next available agent will get the call. Also it will force the agent/phone in logout or not ready state.

Also you can manually do this in the PBX in LD 32 just disable then re-enable the TN. The phone will come back logged out.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close