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Help Please! Setting up a Avaya 18D Auto Attendant?

Help Please! Setting up a Avaya 18D Auto Attendant?

Help Please! Setting up a Avaya 18D Auto Attendant?


Hello all!

This is my first time on this forum, so please tell me if I'm doing anything wrong!

I have an Avaya 18D ACS R7 Processor with Avaya Partner Messing that we obtained when we brought out another business. It was setup with an Auto-attendant a long time ago but has since been shutdown due to the fact the previous IT manager is no longer with us and there was no way to update the greeting. Now we need the system back up again and I have no idea how to activate it- with all these "hunt groups"(there's none at the moment, including group 7) and such... The old greeting and the configuration of that greeting is still in the phone system (and I have updated the voice prompt), which I can access through the System Administration mailbox (0), but it's just not activated. I just have no idea on how to activate it and would not like to mess up this expensive system.

The system currently has all calls being picked up by the mailbox at Ext. 10 after 6 rings (or so) and keeps doing that no matter what I change.

I have already setup mailboxes for all of our employees (if this even relates to the auto-attendant), and they all function with "Transfer to Voicemail", "Access Voicemail", etc.

Thank you all very, very much for any help you can give!

-Sam Huang

RE: Help Please! Setting up a Avaya 18D Auto Attendant?

So it sounds like you need to change the lines from being answered by Mailbox 10 to being answered by the Automated Attendant?

Go into System Programming on the phone system at Ext. 10 or 11:
Feature 00
Left Intercom Twice

For each line:

Dial #206-7-(The Line Number)-1 (And when I say "The Line Number", you will dial 2 digits, such as 01 for line 1, 02 for line 2, etc.)

Dial #208-(The Line Number), and then press the "CLEAR" button. On your 18-D telephone, the "CLEAR" button is on the 4th column, 2nd button down)

Dial #506-1-(The Line Number)-(The number of rings before the autoattendant should answer)

Feature 00

Sam, what I don't understand, is that you "brought out another business" and you "would not like to mess up this expensive system", yet you don't seek the help of a local, experienced technician to help you sort this out?

RE: Help Please! Setting up a Avaya 18D Auto Attendant?



Thank you for your response.
That was really helpful and has solved my problem!

In response to your question, my company took over another company and this system was part of the assets.

And since this is a very simple problem, and that we are on a tight budget, I've decided to try my luck online. Also, there are few nearby Avaya service partners and still have not returned my calls after a week.

Thanks for your understanding and help,


RE: Help Please! Setting up a Avaya 18D Auto Attendant?



The auto attendant is now working, but I would like to ask you a few more questions;

Can I setup call groups such as a Production Department of 2 phones, Sales department of 4 phones, and a Management department of 2 phones, etc. and have some phones "overlap" and be in 2 departments or call groups(for example, the Production manager would be part of both the production department and the management department)?

Can I also setup a "General mailbox" for this auto attendant (for all calls), so that during night service the system can prompt "Please press X to leave a message in the General Mailbox" and have the user connect directly to the mailbox? Or possibly have a mailbox for each department?

I appreciate your willingness to help!


RE: Help Please! Setting up a Avaya 18D Auto Attendant?

(Could this be done with the "#502" calling group option? Then setup a mailbox for ext. 74? [I believe I read about that somewhere...])

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