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CA ARCserve Backup R15 SP1 (build 6300): error W3832

CA ARCserve Backup R15 SP1 (build 6300): error W3832

CA ARCserve Backup R15 SP1 (build 6300): error W3832

We do not use media pools (yet), and have submitted a back up job that stages to disk, before migrating to tape. The backup to disk is working fine, however the migration jobs are failing with error "W3832 - can't find a blank media". There are several tapes in the drive, but when I try to either format or erase any of the tapes, the function window (for either erase or format) comes up empty, and does not allow me to format or erase the tapes.

I have tried removing the tape from the group we use for the migration, and adding another tape, however this doesn't make any difference. We have rebooted the backup server attached to the tape library, but this has made no difference. I am pretty sure the problem lies with the library itself, but wanted to check and see if anyone is aware of anything that could prevent the ARCserve console from formatting or erasing a tape?

RE: CA ARCserve Backup R15 SP1 (build 6300): error W3832

In addition, we have tried rebooting the Tape Library itself, but to no avail; the same issue persists.

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