×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Adding custom wav files to UC module?
4

Adding custom wav files to UC module?

Adding custom wav files to UC module?

(OP)
I am trying to add a couple custom wav files that the customer already had recorded. I went to Settings-->Download and uploaded the wav files i wanted in the UC module. The problem is I don't know where they copied the files to in the directory for the UC module. I looked in the knowledge base and the UC manual with no luck. Any idea where they get dumped?

RE: Adding custom wav files to UC module?

Open a SSH session with putty login as webcontrol passw=web
Type admin password = Administrator
Type root password=what you gave it during installation or in the control webpage
type cd ..
type cd opt
type cd vmpro
type cd Wavs
type md MyWavs
type chmod 777 MyWavs
type exit three times until Putty closes
Open a winSCP session login = webcontrol password = web
navigate to opt/vmpro/Wavs/MyWavs and copy your wavs here
close the session
In the VMPro client you can now selsct your wav files in the MyWavs subdirectory

A simple mind delivers great solutions

RE: Adding custom wav files to UC module?

TO ADD WAV FILES TO UC 110

This is straight from the Avaya Systems Engineer APAC,
Haven't tried as of yet. Will update in an hour or so.

Before you do below: Get a USB and format in FAT32!!!

1. Copy Files onto USB Stick and insert into C110
2. Follow Knowledgebase to login as root via SSH
3. Command - cp /media/sdb1/DayAA1.wav /opt/vmpro/Wavs/

Above **where DayAA1.wav is the name of your .wav** change as required.


To Login as Root
1. Open Putty and SSH to C110 Module IP
2. login as webcontrol/web
3. >admin / Administrator
4. Admin> root / Password1
5. root# cp /media/sdb1/DayAA1.wav /opt/vmpro/Wavs/

Above **where DayAA1.wav is the name of your .wav** Change as required.
**Password1 is your specific root password** Change in http://<UC IP ADDRESS>:7070

Avaya do not recommend messing around with the root any more than this as a reimage may be required.

Please don't shoot the conduit.

Long time Avaya tech.

Inter
www.interonline.com.au

RE: Adding custom wav files to UC module?

Update: The above info works a treat. Six hours of research-installed wavs in 15 minutes.

Some things i did to assist:
1)Change all your wav files to lower case without spaces, hyphens or characters before you copy them to your USB. Only lower case letters.
This makes it easier to enter the wav file into the root directory. Then you don't have to worry about CAPS.

2) Obviously install your wavs one at a time.
2) Used a 4Gb USB 2.0 stick
3) Used the upper USB port on the UC 110. The above mentioned command 'sdb1' relates to which usb port is used, or at least tells the UC 110 the files are incoming from USB 1.
4) Use spaces where i have used spaces in the root commands.

IMPORTANT:
5)*** The files did not appear in WinSCP after the intital transfer. Shut down Win SCP and reload config using WinSCP to finally see files.

Smoke a cigarette of triumph!

Long time Avaya tech.

Inter
www.interonline.com.au

RE: Adding custom wav files to UC module?

You just have to open a WinSCP session as outlined by intrigrant above with 2 panes, one on your PC & the other one on the UC, highlight all your WAV files, drag & drop them into the VMPRO WAV file.

RE: Adding custom wav files to UC module?

othammo (TechnicalUser) you don't have authority to drop files into root folder though, so you can't do it. If only it was that easy.

Long time Avaya tech.

Inter
www.interonline.com.au

RE: Adding custom wav files to UC module?

Yes you can with two ways:

1 copy then fisrt to /home/Administrator and then with move them with CLI with mv /home/Administrator *.wav /opt/vmpro/Wavs
2 With CLI type chmod 777 /opt/vmpro/Wavs and then copy them with WinSCP or SSH secure client or what ever SSH client that has an folder view.

BAZINGA!

I'm not insane, my mother had me tested!

RE: Adding custom wav files to UC module?

Thanks Tipeter!

RE: Adding custom wav files to UC module?

hm... see no diff from my reply... the only thing I don't understand i why Avaya does not make the WAVS directory accessible with full permissions for the webcontrol account.

A simple mind delivers great solutions

RE: Adding custom wav files to UC module?

Intrigrant, you are absolutely right and i gave you a star.
Avaya should have give access to that folder from the webcontrol or the VMPro client.
But a good tech can do this.

BAZINGA!

I'm not insane, my mother had me tested!

RE: Adding custom wav files to UC module?

Integrant
the answer to why Avaya don't set this up sensibly appears to be that they do not seem to understand basic Linux principles (as demonstrated by the fact that the VM Pro service is running as root!)

Shouldn't complain too much though as the server works well & the web interface for Admin handles almost everything required and I recommend this rather than the windows solution whenever possible.

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

RE: Adding custom wav files to UC module?

Avaya has a very deep knowledge of Linux in house ( Aura / CM ) so that is no excuse.
The C100 or UCM or whatever they name it is a bit flaky. I have installed a few and we had to replace a few after some time or rebuild the whole disk.
That is not what I would recomment to a customer, however I like the idea very much.

A simple mind delivers great solutions

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close