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Call Pilot , ACD , MWI

Call Pilot , ACD , MWI

Call Pilot , ACD , MWI

(OP)
Cannot send MWI for none Prime Dn.

Heres the situation. I moved a new user into our ACD network and the user wishes to have their previous DN transfered with them until they can notify clients of the change. Their old line has a mailbox in CP which worked find at old location with a 3904 phone. Now that they are at the new location with a 3905 I cannot make the Message Waiting lamp operate correctly. I have my ACD clients on Prime DN and being controlled by Symposium. I have placed the old DN's on key 03 as SCR.

I have tried to remote notify old DN, ACD #on CP profile.. I know I call the old DN and it rings the phones.

RE: Call Pilot , ACD , MWI

(OP)
Issue solved

adding Extended Message Indication to a features button will allow message indication for SCR number not assigned to Key 00

RE: Call Pilot , ACD , MWI

This situation will also occur if the DN appears on multiple phones...for an ACD set, the MWI will work correctly if the DN appears on only one set.

RE: Call Pilot , ACD , MWI

(OP)
You say if the DN appears on only one set.. What if I was to have it as SCR on one phone and Non ring on another?

RE: Call Pilot , ACD , MWI

It appears on two sets....that is the problem and the neither are key 0. So the Call Pilot doesn't know which light to light.

RE: Call Pilot , ACD , MWI

We have a call center that we use Key x xmwk (vm dn)( set dn ) and set cls to lmpx. How ever the DN's should only appear on 1 set unless you are using MARP.

www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti

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