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Incoming Calls Not going to Coverage Destination Mailbox

Incoming Calls Not going to Coverage Destination Mailbox

Incoming Calls Not going to Coverage Destination Mailbox

(OP)
Am I doing something wrong?? I set all the trunks to have the coverage destination be extension 14. The phone rings but never goes to it's voicemail. If you intercom the extension, you hit the voicemail. I thought that in Analogue Trunk Setup that the Coverage Destination was there for this purpose. Any help would be appreciated. Thanks

RE: Incoming Calls Not going to Coverage Destination Mailbox

Not sure, but under the TRUNKS VM Settings for the auto attendant, which I realize you don't want, is the schedule set to never? Maybe there is a conflict there. What release?

RE: Incoming Calls Not going to Coverage Destination Mailbox

Whats sotfware there was a bug in one release. if you can't upgrade add another AA set max inactivaty to 0 then set dial 0 to extension where you want call to go. don't record anything then under trunk set the new aa you made and number of rings. This is a know work around for that problem

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