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IP phone on UCX 50 no connection

thread1812-1698539

IP phone on UCX 50 no connection

IP phone on UCX 50 no connection

(OP)
I have a UCX 50 w/ Gateway behind a netgear router. The system works decently w/ Norstar digital phones however the Avaya 1230 IP phone can not reach the DHCP server. Do I need to have a switch between the router and phone??? I've also looked in the router to see if I can see the phone but can not.

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

The phone can be connected directly to a router.

Is the phone configured using DHCP or static IP address? If you use DHCP, you should see the phone in the list of DHCP clients on the router (does not matter if it actually connects to UCx or any other switch). If you assigned the phone a static IP address, the router wouldn't (logically) list it.

What is the configuration of your phone? Specifically, what did you use for DHCP, S1 IP, S1 Port, S1 Action, S2 IP, S2 Port and S2 Action?

RE: IP phone on UCX 50 no connection

If this is a brand new set from Avaya it will not have Unistim software in it so it won't work the way you may be used to seeing them. Avaya now sends these things out with SIP firmware only. You used to be able tootder SIP or Unistim, but no more.

RE: IP phone on UCX 50 no connection

(OP)
I have no prior experience with voip, basically a Norstar tech so a lot of what you're asking is foreign. I looked for the phone in attached devices and did not see it. When I connect the phone to router via ethernet cable the display reads unable to reach DHCP server. How would I tell if it is a newer one? Also I am using a sip trunk that works perfectly on the digital phones.

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

Can you restart the phone and tell us which firmware is loaded on the phone? It will tell you on the display when you reboot the phone.....

****New Forum - E-Metrotel UCx****
Joseph Sus-Nortel Installer/Programmer-"JoetheUCxguy" on Youtube
http://www.linkedin.com/pub/joe-sus/12/1a7/856

RE: IP phone on UCX 50 no connection

(OP)
It doesn't give the firmware it says loading application

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

(OP)
My mistake, the firmware is 04.00.03.00

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

That phone has SIP software in it. You will need to download the latest firmware from AVaya and FTP it into the set. A real pain the ass! Thanks for nothing Avaya!

RE: IP phone on UCX 50 no connection

(OP)
so how would I download it into phone if I can't access it???

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

First, do you know how to go into programming mode for the set? If not, you just power it up and when the word Avaya comes up on the screen, push the soft key buttons just under the display in order from left to right. You have 1.5 seconds to do it. If you're successful, you will be prompted for the set password (we're not allowed to post passwords on this forum so you will have to look it up elsewhere). When you're in there you just scroll through the menus. You'll need to assign it an ip address and near the bottom of the list, you will see a field for a provisioning server. Put your PCs ip address in there too. Scroll through the rest of the menu and the set will reboot. Connect it and your PC to a data switch and you should then be able to ftp the new firmware into it.

RE: IP phone on UCX 50 no connection

(OP)
Thanks telcodog, now all I have to do is get a data switch. lol I appreciate all the info man.

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

You already have one. What are you plugging the set and UCx into now? Whatever network ip addressing you're using for the UCx will work. Just statically assign an address from it to your set and you should be all set.

RE: IP phone on UCX 50 no connection

(OP)
I'm using a netgear router connected to a cable modem. I'm trying to obtain password but so far no success. Are there any rules against emailing it???

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

There are no rules about emailing stuff, but you're not allowed to post your email either LOL.

Try doing a search on here for 1240 sets. There have been a few posters who've violated the terms and posted the password.

RE: IP phone on UCX 50 no connection

Sorry, make that 1230.

RE: IP phone on UCX 50 no connection

(OP)
Thanks. Also email is on website.lol

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

(OP)
Thanks telco, I was able to get from avaya forum

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

Create a new file folder in Explorer named 1230 IP Phone

Then create a new Notepad file and name it the exact file name: 1230SIP.cfg
(you have to use the "sip" in the name to trick the phone into thinking you are loading the SIP firmware.)
Copy and Paste the following text into the 1230SIP.cfg notepad file.

[FW]
DOWNLOAD_MODE FORCED
VERSION 062AC8Q
FILENAME 062AC8Q.bin
PROTOCOL TFTP

Search the following Avaya link below and find the 062AC8Q file, download and then load the 062AC8Q.bin file into the same folder:

http://support.avaya.com/downloads/download-detail...

So your folder will have 2 notepad files in it.

1230SIP.cfg
062AC8Q.bin

Then download a TFTP server, such as Pumpkin to your computer.
Set the Provisioning IP address on the phone to the address of your computer. In my case it's 192.168.1.5.
Under Options in Pumpkin, you can choose which file from your PC that you want to map the TFTP server to. Choose the Firmware file folder say from your desktop. Make sure the "Server is Running" tab is checkmarked.
Then restart the phone and once the phone boots up it will look for that File Folder from 192.168.1.5 and the file will upload to the phone.

Then you should be in business. I am actually going to go ahead and update all of my 11xx phones to the new firmware now. Fun Saturday night! lol....last night was way too filled with beer :)

Joe







Then in the same file folder, load the following firmware:

http://support.avaya.com/downloads/download-detail...

****New Forum - E-Metrotel UCx****
Joseph Sus-Nortel Installer/Programmer-"JoetheUCxguy" on Youtube
http://www.linkedin.com/pub/joe-sus/12/1a7/856

RE: IP phone on UCX 50 no connection

Before you jump on that, I am having an Avaya expert investigate the new Unistim firmware to make sure it can be used for free. There is something new about licensing in the file structure....let's wait to hear back from his response.

****New Forum - E-Metrotel UCx****
Joseph Sus-Nortel Installer/Programmer-"JoetheUCxguy" on Youtube
http://www.linkedin.com/pub/joe-sus/12/1a7/856

RE: IP phone on UCX 50 no connection

Gordon.

The patent on Unistim software expired a long time ago so there's nothing Avaya can do about it!

RE: IP phone on UCX 50 no connection

Ok cool, so I can update to the latest Unistim software and not worry about licensing......

I also verified this with my Nortel/Avaya friend...... :)

****New Forum - E-Metrotel UCx****
Joseph Sus-Nortel Installer/Programmer-"JoetheUCxguy" on Youtube
http://www.linkedin.com/pub/joe-sus/12/1a7/856

RE: IP phone on UCX 50 no connection

Yes you can!

RE: IP phone on UCX 50 no connection

Hey Thanks Telco.

By the way everyone, I've uploaded a video showing how to change an 11xx phone from SIP to Unistim on my youtube site (shown in the signature). No links, because I was told that wasn't allowed.

Thanks,

Joe

****New Forum - E-Metrotel UCx****
Joseph Sus-Nortel Installer/Programmer-"JoetheUCxguy" on Youtube
http://www.linkedin.com/pub/joe-sus/12/1a7/856

RE: IP phone on UCX 50 no connection

(OP)
Hey Joe, I don't have a notepad on my PC. I'm running Vista so how would I create the cfg,notepad file???

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

Hey there,

Every version of windows has notepad, click on start and type the word notepad. It's under all programs and accessories.

Joe

****New Forum - E-Metrotel UCx****
Joseph Sus-Nortel Installer/Programmer-"JoetheUCxguy" on Youtube
http://www.linkedin.com/pub/joe-sus/12/1a7/856

RE: IP phone on UCX 50 no connection

(OP)
Hey Joe, I was able to create the folders, thanks. Is that pumpkin tftp software free???

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

(OP)
Disregard that last question, Joe. I have it

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

(OP)
Hey Joe, I have done all the above and I'm stuck at the user login screen where I was before we attempted the firmware upgrade. Can't figure out what the problem is. Man, this is a painful process, digital phones much easier.lol

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

You have to be careful with files if you're using Windows 7. There are hidden files that need to be changed for this to work properly.

I am emailing you files from my PC that are correct to update those 1200 series phones. The only difference is that I use a 3Com tftp server but pumpkin should work too. Also this is for Unistim version 062AC8L

Let me know if it works.

RE: IP phone on UCX 50 no connection

(OP)
Hey Gents, I still get no activity on the pumpkin. IP address on phone is set to same as computer. 1230IP folder w/ notepad/firmware file in tftp root also. I reboot phone via and no change. I am still prompted on the avaya screen for a user id and pswd. Any ideas????

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

The IP address of the phone MUST NOT be the same as your computer. Doing so creates an IP address conflict (never a good thing).
You should use DHCP to allow your router to assign an IP address to the phone. You must enter the IP address of your computer in the Provision (Provisioning or whatever the 1230 FW uses) field.

RE: IP phone on UCX 50 no connection

Al, that's normal when the upgrade fails. It just reboots back into SIP mode.

This is one frustrating experience until you get everything just right. As Joe says, your set must have a different ip address from your PC. You can set a static address if you want just by going into the phone programming and setting DHCP to no. It will then allow you to put in an address, subnet mask and gateway (just make sure it's not an address already assigned by your dhcp server to another device). Then keep scrolling down until you see Provisioning (or something like that). Put your PC's ip address in there. That's where the set will go to look for any files it needs to grab. Make sure your tftp server is running and scroll through the rest of the phone's settings and let it reboot. If all is correct, you should see the set downloading the firmware.

RE: IP phone on UCX 50 no connection

I am not Joe - not that it would matter much. smile I just wanted to add that you must make sure that the TFTP Server software (Pumpkin) uses the folder with the configuration file and the firmware file as its TFTP root directory.

RE: IP phone on UCX 50 no connection

(OP)
Hey telcodog, I have done all the above, dhcp is turned off, ip address is set to 192.168.1.9 subnet mask and gateway, provisioning server is set to pc ip address and tftp has files in root directory. I can say one thing and that is I'll know this phone in and out b4 it's all done. One other thing and that is I do not see the ip phone on my router at all but I can see all other equipment. PC, UCX and Gateway but no ip phone. I do get a link light though on both on router and phone. Tried pinging phone with no success.

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

If you configured the phone to use a static IP address, you should be able to ping the phone. Just wondering - did you connect the network cable to the right connector on the phone? The phone has two connectors - network and PC - you must connect the cable from the router to the network one.

RE: IP phone on UCX 50 no connection

If you can't ping the phone, you're not going to be successful. It looks like you have everything correct......except you can't communicate with the phone. You need to sort that out first.

RE: IP phone on UCX 50 no connection

(OP)
Yeah the cable is in the correct port if not it let's you know that it is unplugged. You're right, I should be able to ping the phone. Could be I have a defective phone which has crossed my mind a few times.

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

It is possible but you'll need another working one to know for sure. Does your tftp server ever show thata request was made to it? You might have turn off your firewall in your PC to make this work.

RE: IP phone on UCX 50 no connection

(OP)
No it doesn't show it

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

(OP)
For some reason the router does not see it and it's connected directly to it

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

(OP)
Well I guess I'm getting closer. This time when rebooted it displays waiting for cfg data and then displays no LLDPDU's received.

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

RE: IP phone on UCX 50 no connection

Well, correct me if I wrong but that sounds like it's working properly. In the phone programming you have the LLDP set to yes which is why it's telling you it hasn't received any yet. It won't hurt anything to leave it but it will extend the time it takes to come on line. Now you should go in and set your S1 server address to the UCX and it should communicate with it.

Also forgot to mention that if you set your phone with a static ip, it might not show up in the router because it didn't dhcp to it.

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