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Commvault- Data Aging stucks at 93%

Commvault- Data Aging stucks at 93%

Commvault- Data Aging stucks at 93%


Commvault version 8.
We ran the Data Aging job again and it got stucked at 93%. Job came to Pending state. Resumed the Job again and now it was stucked at 13%.

We have checked the Readiness of the commserver. Its ready.
Telnet to mediaagent is also good.

We checked the Eventviewer and noticed this event :
Processes for job[183647] were forcefully terminated. Event code : 19:1041

In Logs for this Job under DataAging section, it shows that there is no AGED data that can be used for this Data Aging Job. To verify this, we ran the Media Retention report and confirmed that there was actually Nothing that could be used for this Job.

Now the main issue is that Job should complete with appropriate logs and messages rather than getting stucked at 93%.

The only error I noticed in log file is :

Data aging.log :
3100 7c8 10/29 12:01:18 183647 ** CVSession::sendBytes(...) iSocketMember=956 send failed, err=[1][10093][Either the application has not called WSAStartup, or WSAStartup failed.].
3100 7c8 10/29 12:01:18 183647 ** CVSession::sendMessageInt(...):
3100 7c8 10/29 12:01:18 183647 ** CVSession::disconnect (void)

7968 21c 10/29 12:01:57 183647 Servant Control Response [Terminated] received from [lbsth-backup02.lbsouthwark.ad.southwark.gov.uk]
7968 138 10/29 12:01:57 183647 Service -> ABNORMALLY TERMINATED JOB [183647:1:1] <-- Detected as part of a [IsAlive] operation.
7968 ad8 10/29 12:01:57 183647 Scheduler Set pending cause [Loss of control process archPrune.exe. Possible causes: 1. The control process has unexpectedly died. Check dr watson log or core file. 2. The communication to the control process machine "Comcell ServerName" might have gone down due to network errors. 3. If the machine lbsth-backup02.lbsouthwark.ad.southwark.gov.uk is a cluster, it may have failed over. 4. The machine "Comcell ServerName" may have rebooted.]::Client [Comcell server] Application [JobManager] Message Id [318767703] RCID [0] ReservationId [0]. Level [0] flags [0] id [0] overwrite [0] append [0] CustId[0].
7968 1ffc 10/29 12:01:57 183647 Scheduler Phase [Failed] message received from [Job Manager] Module [JobManager] Token [183647:1:1] restartPhase [0]

Any help for this issue would be highly appreciated.

- Kaps

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