Can ping site - but can't load in browsers

brk1221 · Oct 3, 2012

I have a client who can't access our website. I got on his computer and found out he can ping the site by name and ip. I deleted temp internet files, did a ipconfig /flushdns, changed his dns servers and no luck. He can hit other sites with no problem. Using IE9 and Firefox. Any ideas why this site can't be accessed?

thanks

goombawaho · Oct 3, 2012

Did you try YOUR laptop or another computer while you were at the client site? Would like to rule out his computer.

Where else have you tried to reach your web site?? Try a coffee shop/fast food wifi connection just for a third opinion.

You might as well give us the site so we can all test it. Or is it super-secret/adult in nature?

brk1221 · Oct 3, 2012

Other pc's in the office can reach the site. Site:

http://www.jonesmotor.com

Thanks

Geates · Oct 3, 2012

I can get to it. It's probably a toolbar on his machine.

-Geates

"I do not offer answers, only considerations."
- Geates's Disclaimer

http://raqxtr.sstar.com/caspdoc/html/vbscript_language_reference.htm

goombawaho · Oct 3, 2012

Site works for me too. Was hoping for more exciting content.....

Check for: malware, pop-up blocker, hosts file strange entries

brk1221 · Oct 3, 2012

Yea just a boring trucking site. Will check his pc again - thanks

BadBigBen · Oct 15, 2012

Also check the HOSTS file, it may be redirecting...

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
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Only ask questions with yes/no answers if you want "yes" or "no"

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Can ping site - but can't load in browsers

brk1221

MIS

goombawaho

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brk1221

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Geates

Programmer

goombawaho

MIS

brk1221

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BadBigBen

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