×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Fujitsu 9600 using Intellicenter

Fujitsu 9600 using Intellicenter

Fujitsu 9600 using Intellicenter

(OP)
We have a group of ACD agents forwarding calls to another ACD group all set up in Intellicenter and if the call goes unanswered by the second group, it reverts back to the original group instead of going to the programmed Routing Destination set up on the Route Table Content page. Is that the way it is supposed to work for a forwarded call in Intellicenter? It works properly when dialing the second group directly. Thanks.

RE: Fujitsu 9600 using Intellicenter

The system is doing what it was designed to do. The originating pilot see's the call as unanswered and pulls the call back to the que.
An agent should never fwd their phone. If they are not available to answer the phone then dont sign in. ACD = always chained to desk.If agents dont answer the phone acd is useless.

RE: Fujitsu 9600 using Intellicenter

(OP)
Thank you for the confirmation. I assumed it was working as designed.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close