We have a group of ACD agents forwarding calls to another ACD group all set up in Intellicenter and if the call goes unanswered by the second group, it reverts back to the original group instead of going to the programmed Routing Destination set up on the Route Table Content page. Is that the way it is supposed to work for a forwarded call in Intellicenter? It works properly when dialing the second group directly. Thanks.
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