I can't think of any graceful way to mention this, so I will be brutal.
Those folks who would like to help you, can't. They do not know the vendor, model, or even the technology of your printer.
Is it an inkjet, a laser, a dot matrix?
Is it by Lexmark or Xerox or Kodak?
Is it a z1800 or a 8570 or a LJ5Si?
You would be surprised how much having any clue what you have, would help someone give more advice than I just did.
I tried to remain child-like, all I acheived was childish.