Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Unified CCX Not Ready Codes not working

Unified CCX Not Ready Codes not working

Unified CCX Not Ready Codes not working

I have a remote site with 12-15 agents . All agents can see their "not ready" codes on their desktop except one agent . I have deleted , rebuilt the agent profile , created a new profile with a similar name , uninstalled the agent desktop , rebooted CM and Call center server , still can't display the not ready codes for this agent .
Any suggestions ?
Many thanks in advance !!

RE: Unified CCX Not Ready Codes not working

Have you checked that not ready codes are set to required on the agent desk setting in use for that agent?

RE: Unified CCX Not Ready Codes not working

JonnieJ , how do you check for the codes on the desktop ? I'm hoping it's something simple like this . Many thanks !

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close