Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


TimeProfiles Release 8

TimeProfiles Release 8

TimeProfiles Release 8

I got an Issue with timeprofiles.
One of the easier things is now giving me an headache.

So i set a time frame where the AA is active and outside that timeframe it goes to a group which is set on Out of Service for voicemail purpose.

There some days over the year where the company closes like X-Mass and some other religious days, normally u could just insert a day in the same profile and the PBX executed it perfectly and gave me the Voicemail instead of the AA.

So this customer moved from location and decided to replace their Avaya for a newer version. Now running release 8 with embedded voicemail, setting up the time profile to be active between 8:30 and 16:30 from Mon till thusday and on Friday till 14:30. This profile is set on the Incoming Call route.

Last Thursday it was a day off for everyone, so i had that day set as date entry in the same timeprofile to activate the voicemail from 00:00 till 23:59 but the timeprofile did not work and prioritised the normal 8:30 till 16:30 setting, so when the time hits 8:30 the AA: did his thing while he should have been on the voicemail.

This seems also the case when i make 2 time profiles one for the 8:30 till 16:30 times and one for specific Dates but again with 2 timeprofiles set on the incoming call route it did not work and prioritised the 8:30 till 16:30 profile.

While this all is working fine on some other avaya's we have running on older releases. Release 4.2 and a release 5 this works as intended but it does not on release 8.

Does anyone know a workaround or see a flawed setting in this ? Our supplier also tested it out and it also did not work for them.

RE: TimeProfiles Release 8

Addition, if i only set one date in the timeprofile without any other entry;s in that profile it goes to the Voicemail.

So its clearly an issue with multiple entries in one profile or working with more than one profile's set on the incoming call route.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close