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Help!!! UCA Mobile

Help!!! UCA Mobile

Help!!! UCA Mobile

I am trying to get UCA Mobile to work on Andriod and IPAD.  UCA is 5.0 and MBG is 7.1.  I have UCA PC Client working on my laptop and on remote IP phones working through MBG. The MBG is in the DMZ...NOT NETWORK EDGE

1. I have UCA Mobile licenses and MBG Licenses
2. I have real world FQDN for UCA Mobile...did NSLOOKUP
3. I have checked ports required between internet and MBG
4.I have checked with IPAD and My Andriod...both are at correct OS
5.  I have created account in UCA and user in 3300 which is an APP Server port.

I am use to doing softphones client on UCA where security certificate is sent and approved on UCA server but with mobile this isn't done? I was going to have IT dept look at firewall to see what is being blocked.  Any help is appreciated

RE: Help!!! UCA Mobile

What is the specific error message or symptoms when failing to connect?  Does anything show in the UCA Mobile Diagnostic Settings log?

I have UCA 5.0 and MBG 7.1 supporting UCA Mobile fine, but in a different configuration (MBG is gateway mode and UCA is a separate internal box).  Ports were the big issue, particularly enabling a Port Forwarding rule for TCP 36008 for presence and real-time notifications.  P.86 of the UCA 5.0 Admin Guide claims TCP 36008 isn't needed for MBG 7.1 and above, but I had UCA working prior to the app upgrades.

I did not have to do anything with security certificates until I was doing a Deskphone integration for a UCA laptop client through Teleworker.

RE: Help!!! UCA Mobile

I think you need 443,80,36005,36006,36007,36008 from a public Ip to the UCA server . If you can get all those opened up it should work.

Does the web portal work ?

https://FQND of UCAserver or public IP/ucs/webclient


If I never did anything I'd never done before , I'd never do anything.....

RE: Help!!! UCA Mobile

At some point the mobile device has to approve a security request. There isn't much to do on the mobile device other then entering the FQDN, user name and password. Would suspect it is a firewall issue. Unfortuneatley I don't have access to the company's UCA server but we have it running on Android, apple and blackberry devices.  

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.  

RE: Help!!! UCA Mobile

Does a SIP device have to be created in the MBG for the UCA Mobile to work?

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