Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


AVAYA / Verint Contact Viewer - Audit Database

AVAYA / Verint Contact Viewer - Audit Database

AVAYA / Verint Contact Viewer - Audit Database

I have been exploring the eWare and Audit tables in the eWare DB for the AVAYA Contact Viewer in order to report on individuals accessing calls to review.  I am wondering if anyone would like to share and discuss any best practices or experience.  We have an AVAYA IP switch with AVAYA Contact Recorders, AVAYA Contact Viewer as the playback and Verint Speech Analytics.  I am slowly working on making sure the CTI path is connected fully between all the solutions.

In the DB the SQL reporting of Login Names, calls viewed by month, etc are fairly easy to get but I want to know if any of you have some proven successes or suggestions working with this database.

I have some queries that have joined the eWare detail with the Audit table but I am looking for other ideas on how to get the best use out of the data.

Thank you,

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close