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Service Hours Table Offset

Service Hours Table Offset

Service Hours Table Offset

Our two main servers are in central time.  We have call centers in Central time and in Eastern time.  I have a service hours table that has the TOD as 8:00 to 17:00 and it says use time adjustments from location 1 (our main server).

My VDN's for Central Time work fine.  However, for Eastern time I have created a VDN with an offset of +01:00 and it does not adjust the value from the service hours table.  If I hard code the hours, they do the offset but I would like to use the service hours table.  Am I missing something?

We are on CM 5.2.
Below is my test VDN.  (Production right now is hard coded because I can't get this to work.)

                            VECTOR DIRECTORY NUMBER

                             Extension: 123-4567
                                 Name*: cjptest
                           Destination: Vector Number        1997
                   Attendant Vectoring? n
                  Meet-me Conferencing? n
                    Allow VDN Override? n
                                   COR: 20
                                   TN*: 1
                              Measured: none

               Service Objective (sec): 20
        VDN of Origin Annc. Extension*:
                            1st Skill*:
                            2nd Skill*:
                            3rd Skill*:
                            VECTOR DIRECTORY NUMBER

                                 AUDIX Name:

                        Return Destination*:
                    VDN Timed ACW Interval*:
                           BSR Application*:
              BSR Available Agent Strategy*: 1st-found
                          BSR Tie Strategy*: system

                    Observe on Agent Answer? n

              Display VDN for Route-To DAC*? n
            VDN Override for ASAI Messages*: no

                       BSR Local Treatment*? n

          Reporting for PC Predictive Calls? n
           Pass Prefixed CPN to VDN/Vector*? system
                            VECTOR DIRECTORY NUMBER

                                VDN VARIABLES*

                    Var  Description       Assignment

                   VDN Time-Zone Offset*: + 01:00
                  Daylight Savings Rule*: system

RE: Service Hours Table Offset


Are you using time offsets in the locations table?  Or the tennants?

"Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for."

- Epicurus

RE: Service Hours Table Offset

Location table.  We do not use tennants.

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