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9650 Telephones on CM 4.0.5

9650 Telephones on CM 4.0.5

9650 Telephones on CM 4.0.5

I know this has been covered many times, i just cannot find the forum, so here goes again.
I have a customer with CM 4.0.5 (S8800) and they are using IP telephone sets that are the 96xx series, they are complaining that the sets will just reset and when i check the system logs: under IP Events these reports are blank. Each date and time customer provides the logs under system log IP Events are always blank. It is like the server does not see the event.
does anyone have suggestions? Customer has the latest firmware for the 96xx phones. I believe it is something on the customers network but how would i prove it? Network sniff to the phone that resets the most? Thanks in advance

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