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can't view HTML help topics

can't view HTML help topics

can't view HTML help topics

http://www.tek-tips.com/viewthread.cfm?qid=1515076 raised a similar issue, but I'm running XP SP3 so the "unblock" option is irrelevant (I certainly don't have it) and these are all local files, so those issues are not what's causing my problems.

Disclosure: I'm mainly a graphics guy & my programming is usually limited to web development (javascript, mainly), and I've never done help authoring--I'm just hoping you help gurus can help me solve my help problem, therefore please pardon my impertinence at crashing the pro party. I've spent around 5 hours over several days browsing for a solution with no luck, even posting on Ars Technica. Obi-wan Help-nobis, you're my only hope...

Here are the details: when I try to view an app's help file, or when I double-click on a chm file, the file will in fact open, and its tree will be normally displayed in the leftmost (navigation) frame. However, there will be nothing displayed in the right (viewing) frame (usually there's some kind of an introduction, but it doesn't show up). Then, when I attempt to actually look at a topic and double-click on one of the page icons (that look like a piece of paper), I get the IE dialog that says "Do you want to open or save this file?" and then no matter which option I choose, the dialog vanishes and nothing happens as if I had pressed Cancel instead. And that's that--I can't get beyond this point.

By the way, this also happens sometimes when I try to use web-based installers. For example, when I try to install the latest Adobe Reader version by following their procedure--downloading install_reader10_en_air_mssd_aih.exe to the desktop and running it from there--I get the same "do you want to open..." dialog, re an "index_htm" file, and no matter what I choose, the install dies--although if I choose Open, firefox does open a barebones web page that says "Adobe Download Manager" (lots of javascript inside if you view source).

Anyhow, searching the web for general problems involving the IE "Do you want to open or save this file?" dialog yielded almost nothing of use (the most common is to empty Temp Internet Files, which I've done to no avail) except the following advice from a generic tech-help site a few days ago...

"Go to Folder options> File types> DOC (for example)> Advanced.
If 'Confirm open after download' is checked, try it unchecked.
Uncheck 'Browse in same window.' That should cause the
appropriate program to open the file, rather than IE."

...but this didn't help me. On my "Advanced" tab for HTM and HTML, "Browse in same window" is greyed out and can't be modified. (Although most file types do have this option greyed out by design, it's supposed to work for HTML files). It turns out that unchecking 'Confirm open after download' does have an effect--but not a good one. Now when I open a chm file and double-click on a page to read it, instead of the "Do you want to open or save this file" dialog, there's a brief flash of an unidentifiable dialog appearing, and then nothing. I assume that the same dialog is actually still opening, but then immediately closing.

I ran the MJsDiag application, http://helpware.net/downloads/, which is supposed to solve HTML help problems, but it didn't make a dent in it either. The MJsDiag report is pasted below, however, in hopes that someone can make more sense of it than I. However, I should note that I also ran MJsDiag on my laptop, which also runs XP SP3 with the exact same set of post-SP3 patches as my desktop, and the report for my laptop was EXACTLY the same, line by line, as the report for my desktop. Yet CHM files work perfectly on my laptop.

Does anyone know what the problem could be? Thanks for any insight.



MJ's Help Report

A common problem with HTML Help 1.x is DLLs
not correctly registered during installation.
This utility checks all components and registers
 DLLs if required. We also report if the RoboHelp
 DLL is registered, and if MS Help 2 components
are installed and registered.

After running the report, try running your
program again to see if the fault has cleared.

General Info

Report EXE: O:\Program Files\_SysUtils\Maintenance\MJsDiag_RestoreHTMLhelpXPonly.exe
Report Run Date: 12/12/2011 9:40:00 PM
Report EXE Version:
Download URL: http://helpware.net/downloads/

Operating System: Windows NT 5.1.2600
SysLocale.DefaultLCID: 0x0409 (1033)
SysLocale.PriLangID: 0x0009 (9)
SysLocale.SubLangID: 0x0001 (1)
DecimalSeparator: .

HH Installed: YES
HH Version: 5.2.3790.4110
HH Friendly Version: > 1.4a

H2 Installed: NO
H2 Version:

IE Installed: YES
IE Version: 6.0.2900.5512
IE Friendly Version: Internet Explorer 6 (Windows XP SP2)

NT Admin Check: Current user has full administor privileges: YES

HTML Help Run-time Components

File Registered OK: O:\WINDOWS\system32\hhctrl.ocx (Version: 5.2.3790.4110)
File Registered OK: O:\WINDOWS\system32\itss.dll (Version: 5.2.3790.4186)
File Registered OK: O:\WINDOWS\system32\itircl.dll (Version: 5.2.3790.2453)

File Found: O:\WINDOWS\system32\hhctrl.ocx
Version = 5.2.3790.4110
Registry Info: {adb880a6-d8ff-11cf-9377-00aa003b7a11}
ClassName = HHCtrl Object
InProcServer32 = O:\WINDOWS\system32\hhctrl.ocx
ProgID = Internet.HHCtrl.1
DLL is Found and Registered OK = YES

File Found: O:\WINDOWS\system32\itss.dll
Version = 5.2.3790.4186
Registry Info: {5D02926A-212E-11D0-9DF9-00A0C922E6EC}
ClassName = Microsoft InfoTech IStorage System
InProcServer32 = O:\WINDOWS\system32\itss.dll
ProgID = MSITFS1.0
DLL is Found and Registered OK = YES

File Found: O:\WINDOWS\system32\itircl.dll
Version = 5.2.3790.2453
Registry Info: {4662DAA5-D393-11D0-9A56-00C04FB68BF7}
ClassName =
InProcServer32 = O:\WINDOWS\system32\itircl.dll
ProgID = ITIR.WordWheelBuild.4
DLL is Found and Registered OK = YES

HTML Help 1.x Registry Settings

Description: If present this Key can disable HH Shortcuts and HH WinHelp commands
on the local PC
Reference: KB 810687, KB 323180
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\
Value: HelpQualifiedRootDir (string value) =
-> Report: Policy is not enabled. HH Shortcuts are not restricted on local machine.

Description: This key can be used to enable Hhctrl.ocx ActiveX Visual controls on servers
Reference: KB 892675
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
-> Report: Settings reported for information only.

Description: This key allows MS programs such as iexplore.exe to open ITS
file that do not have a .CHM file extension
Reference: KB 873343
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions
-> Report: No special file extensions have been enabled on this PC.

Description: This key can be used to allow access to remote ITS files
Reference: Win 2003 SP1, KB 896054
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
Value: NestedProtocolList (string value) =
-> Report: Settings reported for information only.

HTML Help 1.x Workshop Components
*** HH Workshop not found or not installed correctly. Try reinstalling.
File not found: C:\Program Files\itcc.dll
*** File Not Found: hha.dll

KeyHelp OCX by Keyworks.net - KeyHelp.ocx
This is for information only. KeyHelp is a 3rd party DLL.
*** KeyHelp.ocx is not registered or not installed!

RoboHelp DLL by eHelp/Macromedia - HHActiveX.dll
This is for information only. HHActiveX is a 3rd party DLL.
*** HHActiveX.dll is not registered or not installed!

MS Help 2 Run-time Components
*** MS Help 2 NOT installed on this PC

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