Just a thought, have you tried both Ethernet ports?. Can you followed this guide to check that the LAN1 port is the correct IP address?.
Have you tried browsing via windows internet explorer to see if you get the account login screen?.
Use this link to find out how to reset your BCM back to default.
Go to page 32 to carry out a Level 1 or 2 reset.
Reset levels
Reset to factory settings is a stand-alone feature that has the following levels of reset:
• Level 1 reset erases all customer-specific data and restores the default configuration for all
components. This reset leaves the software components untouched. That is, the system has the
latest release and patch level of the software installed. Only the system and user configuration
data is erased and replaced with default values. No Ethernet connectivity to the system occurs
during this operation.
• Level 2 reset erases all customer and system configuration data and all software releases and
patches. This reset re-installs the original factory configuration settings. Level 2 reset also
resets the router firmware to what was shipped from the factory. No Ethernet connectivity to
the system occurs during this operation
All the best
Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK
If it's working, then leave it alone!.