I've inherited management of a legacy 5.0a system. There are a couple of workgroups where the members say if they're on a call, they get no notification of new incoming calls, and have no ability to put their current call on hold and pick up an incoming call.
They were using the Alticonsole app, but the documentation seems to indicate the Altiagent is appropriate for what they're doing. Can anyone speak to what I need to configure to make this work?
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