Hi
   If the software version is R8 or above try:

list trace monitor station xxxxxx

use

list trace prev

to reiew the trace you just took.. this is a really useful command which I use a lot.

   This should show you what the user is dialing id the sofware is older check the Audix subscriber mailbox to see if the mail box is locked page 1 top right corner.

  Good luck Cheers PBX

Thanks a lot PBX, but my system's software release is 6. I'll check de Audix subscriber mailbox but I don't think this option has been locked.

Thank you anyhow.

Login into the Audix and use the command "disp act {subscriber Ext #}, or you could alos use the "dsiplay admin" command to see additional informaiton.  It could provide some insight as to what you are looking for.  Hope this helps.

Chris

Hello
        You can also try the Audix system monitor, this will show you what the user is dialing.

         INTUITY (TM) Main Menu

  ASG Security Administration
  AUDIX Administration
  Customer/Services Administration
  Feature Options
  Internet Messaging Administration
  Networking Administration
  Software Management
  Switch Interface Administration
  System Upgrade
  TCP/IP Administration
  Unix Management
  Voice System Administration<--------Select this menu

         INTUITY (TM) Main Menu

        Voice System Administration

    Number Services
    System Monitor<---------Select this menu
    Transfer Security
    Voice Equipment

Then you see

 l                      System Monitor - Voice Channels                       k
 x        Calls Voice        Service                   Caller           Dialedx
 xChannel Today Service      Status                    Input            Digitsx
 xqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqx
 x     12    98              *On Hook                                         x
 x     13   100              *On Hook                                         x
 x     14    99 AUDIX         Talking         22287#XXXXXXX20                 x
 x     15    98              *On Hook                                         -
 x     16    98              *On Hook
 x     17    98              *On Hook                                         .
 x     18    99              *On Hook                                         x
 x     19   101              *On Hook                                         x
 x     20    99              *On Hook                                         x
 x     21    98              *On Hook                                         x
 x     22    94              *On Hook                                         x
 x     23    98              *On Hook                                         x
 mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj

   Might give you a better indication of what is going on.

  Good luck

  Cheers PBX

                                                                   


                                         

                                                                          

The problem with the system monitor is it will x out the password If you use CDR software you can see the exact digets dialed.

José

Please let me know if this was helpful

Just a wild guess but you may probably check that the users are entering the password rightly.
The dial ahead feature works fine but sometimes if you don't give a pause between the ext. & password, System won't recognise the password correctly.... to check this....You may stand with the user & confirm that they are entering the digits correctly.... I myself have faced this situation at one of a customer location, I thought it might help you.....