Tape media type to use for backup is DDS-2 tape.  

Check Volume III page 11-57 for information on tape back for the Octel 250/350 voice messaging system:
http://support.avaya.com/css/P8/documents/100011105

Thanks for response. The current DDS-3 tapes have worked for quite some time now but I will check out where to get DDS-2 tapes and a new cleaner tape. In the meantime does anyone have any other ideas?

DDS-2 and 3 will work in the newer tape drive units but if you have the older ones only DDS-2 will work. If you have been using DDS-2 then you must have the newer unit.

Try doing a backup during the day and only backup the data not the messages and see if it completes. If it does you may have a corrupt message or fax.

When was the last time a garbage collect was run on the system ? How many users ?

Do you know when the last time the system was rebooted ?  I have run into some systems that have been running for 5 or 6 years and needed a reboot to clear the tape drive operations up but that is rare.
 

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

Got new DDS-3 tapes ...same result,messages or no messages,....not sure what "garbage collect" means...can't find reference to it.
waiting for a new "cleaner tape".
I will likely wait to clean tape head before I reboot. (there's that dreaded word "reboot" again.) This old boat anchor sometimes has a hard time doing that.
There are 380 users.
Thanks

Forgot to answer your question....last time re-booted was about 8 months ago.
Thanks

it may be that the tape drive has gone bad or that it is running into an error on the drive. please post the error messages that are in 13-2 please  

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

Stop calling Octel O-250's "boat anchors". They were the best multi system voicemail built. You might just need a re-boot or maybe the tape drive is shot. If you have a maintenance contract get it replaced and try again. Like I used to say the O in Octel stands for overtime!

It's a phone system, NOT a clock!

Yikes! sorry bdmcdonald ....no maintenance contract.didn't mean to upset.
Anyway KenMeans here's 13-2...thanks again.


VPMOD Serial # ........ 15285       Software Rel. .... Aria 03.10.09-1
Network Serial # ...... 2635       System Type ........... 250
Card  1 F  Prom:  98.12  Disk:  GE.02   Card  2 L  FLT:   NA.    T1/E1: NA.
Card  3 L  FLT:   NA.    T1/E1: NA.     Card  4 L  FLT:   NA.    T1/E1: NA.
Card  5 L  FLT:   NA.    T1/E1: NA.
Line Card Digitization Rate: B     Telephone System Type: 1 - North American
Boot Prom ........ 98.12   IPL Extension .... 20.32   FLT/DLC .......... 02.41
Menus ............ 31.59   Termcap .......... 20.12   FLT/DSP .......... 01.00
CVT_ROM .......... 98.02   CVT .............. 02.21
VTIC_ROM ......... 02.06   VTIC ............. N01.19
LAN Card/OS ...... NA.     LAN Card/APP ..... NA.
Operating System .......... 99.31.09   System Services ........... 99.31.07
Trees ..................... 99.31.03   System Manager ............ 99.31.07
Purge Task ................ 99.31.03   Line Tasks ................ 99.31.09
Integration Tasks ......... 99.31.01   X25 Operation ............. 99.31.01
ACL Task .................. 99.31.03   ASA Task .................. 99.31.06
ASA SUD Task .............. 99.31.05   IMSO Task ................. 99.31.04
OET Task .................. 99.31.03   Background Task ........... 99.31.01
System Bkup/Rstr .......... 99.31.01   LAN Card Router Task ...... 99.31.01
DN Mail Tasks ............. 99.31.01




*** Status log overflowed -- entries lost. ***

15 AUG 11  02:00:10AM
*** Integration Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000   82C00702 F9000000 28000A78 A9DD0100   *........(..x....*
00010   72030000 71000001 72030000 00003004   *r...q...r.....0.*
00020   00300200 990FFFFF C0D40100 00000000   *.0..............*
00030   07712001 01FFFFFF FFFF0000 00000000   *.q .............*
00040   077160F0 01010101 01010101 01000000   *.q`.............*
00050   7A970000 30160000 73150000 00000000   *z...0...s.......*
00060   E0FFFFFF 10000000 4E0D0000 64008802   *........N...d...*
00070   A700D309 9D000000 EC070000 90870100   *................*
00080   1700                                  *..              *

16 AUG 11  02:00:09AM
*** Integration Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000   82C00702 F9000000 28000918 AFDD0100   *........(.......*
00010   72030000 71000001 72030000 00003004   *r...q...r.....0.*
00020   00600100 990FFFFF C0D40100 00000000   *.`..............*
00030   07712001 01FFFFFF FFFF0000 00000000   *.q .............*
00040   077160F0 01010101 01010101 01000000   *.q`.............*
00050   7A970000 30160000 73150000 00000000   *z...0...s.......*
00060   E0FFFFFF 10000000 4E0D0000 64008802   *........N...d...*
00070   A700D309 9D000000 EC070000 90870100   *................*
00080   1700                                  *..              *

16 AUG 11  02:00:11AM
*** Integration Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000   82C00002 F9000000 28000B18 AFDD0100   *........(.......*
00010   49030000 01000001 49030000 00003004   *I.......I.....0.*
00020   00600100 990FFFFF C0D40100 00000000   *.`..............*
00030   00012001 01FFFFFF FFFF0000 00000000   *.. .............*
00040   000160F0 01010101 01010101 01000000   *..`.............*
00050   7A970000 73150000 73150000 00000000   *z...s...s.......*
00060   E0FFFFFF 10000000 4E0D0000 64008802   *........N...d...*
00070   A700D309 9D000000 EC070000 90870100   *................*
00080   1700                                  *..              *

16 AUG 11  04:08:13PM
*** First Digit Dialed Was Blocked for Automated Attendant Transfer
>>> INFORMATION ONLY
00000   29C00F00 62000000 00000D68 B2DD0100   *)...b......h....*
00010   EEA60000 048013FF FFFF0482 72FFFFFF   *............r...*
00020   FFFFFFFF FFE8293F 00                  *......)?.       *

16 AUG 11  05:28:57PM
*** First Digit Dialed Was Blocked for Automated Attendant Transfer
>>> INFORMATION ONLY
00000   29C00F00 62000000 000039B8 B2DD0100   *)...b.....9.....*
00010   EEA60000 048013FF FFFF0494 40FFFFFF   *............@...*
00020   FFFFFFFF FFE8293F 00                  *......)?.       *

17 AUG 11  02:00:09AM
*** Integration Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000   82C00002 F9000000 280009B8 B4DD0100   *........(.......*
00010   49030000 01000001 49030000 00003004   *I.......I.....0.*
00020   00C00100 990FFFFF C0D40100 00000000   *................*
00030   00012001 01FFFFFF FFFF0000 00000000   *.. .............*
00040   000160F0 01010101 01010101 01000000   *..`.............*
00050   7A970000 73150000 73150000 00000000   *z...s...s.......*
00060   E0FFFFFF 10000000 4E0D0000 64008802   *........N...d...*
00070   A700D309 9D000000 EC070000 90870100   *................*
00080   1700                                  *..              *

17 AUG 11  02:00:11AM
*** Integration Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000   82C00702 F9000000 28000BB8 B4DD0100   *........(.......*
00010   72030000 71000001 72030000 00003004   *r...q...r.....0.*
00020   00C00100 990FFFFF C0D40100 00000000   *................*
00030   07712001 01FFFFFF FFFF0000 00000000   *.q .............*
00040   077160F0 01010101 01010101 01000000   *.q`.............*
00050   7A970000 30160000 73150000 00000000   *z...0...s.......*
00060   E0FFFFFF 10000000 4E0D0000 64008802   *........N...d...*
00070   A700D309 9D000000 EC070000 90870100   *................*
00080   1700                                  *..              *

17 AUG 11  03:10:34PM
*** Subscriber Exited With Unheard Messages
>>> INFORMATION ONLY
00000   24C00400 85000000 000022CE B7DD0100   *$.........".....*
00010   8E6A0200 58010000 00000453 44FFFFFF   *.j..X......SD...*
00020   83323700                              *.27.            *

18 AUG 11  02:00:04AM
*** Integration Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000   82C00702 F9000000 28000458 BADD0100   *........(..X....*
00010   72030000 71000001 72030000 00003004   *r...q...r.....0.*
00020   00500100 990FFFFF C0D40100 00000000   *.P..............*
00030   07712001 01FFFFFF FFFF0000 00000000   *.q .............*
00040   077160F0 01010101 01010101 01000000   *.q`.............*
00050   7A970000 30160000 73150000 00000000   *z...0...s.......*
00060   E0FFFFFF 10000000 4E0D0000 64008802   *........N...d...*
00070   A700D309 9D000000 EC070000 90870100   *................*
00080   1700                                  *..              *

18 AUG 11  02:00:10AM
*** Integration Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000   82C00002 F9000000 28000A58 BADD0100   *........(..X....*
00010   49030000 01000001 49030000 00003004   *I.......I.....0.*
00020   00000000 990FFFFF C0D40100 00000000   *................*
00030   00012001 01FFFFFF FFFF0000 00000000   *.. .............*
00040   000160F0 01010101 01010101 01000000   *..`.............*
00050   7A970000 73150000 73150000 00000000   *z...s...s.......*
00060   E0FFFFFF 10000000 4E0D0000 64008802   *........N...d...*
00070   A700D309 9D000000 EC070000 90870100   *................*
00080   1700                                  *..              *

18 AUG 11  02:23:42PM
*** SBR Internal Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000   EDC0AF02 41010000 F9012A3F BDDD0100   *....A.....*?....*
00010   0036C700 00020000 00000000 0003FCFF   *.6..............*
00020   THRU 00030 CONTAIN 00
00030   00000000 04000006 10003B00 00000000   *..........;.....*
00040   C328F901 0B000080 3AA60000 00003700   *.(......:.....7.*
00050   THRU 00090 CONTAIN 00
00090   00000000 9E000452 07FFFFFF 0000A701   *.......R........*
000A0   57010000 07651401 0001001F 00000002   *W....e..........*
000B0   00150023 00000000 00000000 00000000   *...#............*
000C0   00000000 00000000 00050047 07000000   *...........G....*
000D0   00000005 00030000 00000000 00010040   *...............@*
000E0   000100EC 070000EC 6D010017 00         *........m....   *

18 AUG 11  02:24:59PM
*** SBR Internal Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000   EDC0AF02 41010000 09023B40 BDDD0100   *....A.....;@....*
00010   0036C700 00020000 00000000 0003FCFF   *.6..............*
00020   00000000 00000000 00007AFC 00000000   *..........z.....*
00030   00000000 04000006 13003B00 00000000   *..........;.....*
00040   C3280902 0B000080 3AA60000 00003700   *.(......:.....7.*
00050   THRU 00090 CONTAIN 00
00090   00000000 9E000452 07FFFFFF 0000A701   *.......R........*
000A0   57010000 07651401 0001001F 00000002   *W....e..........*
000B0   00150023 00000000 00000000 00000000   *...#............*
000C0   00000000 00000000 00050047 07000000   *...........G....*
000D0   00000005 00030000 00000000 00010040   *...............@*
000E0   000100EC 0700005C C3010017 00         *.......\.....   *

18 AUG 11  02:32:24PM
*** SBR Internal Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000   EDC0AF02 41010000 F9011848 BDDD0100   *....A......H....*
00010   0036C700 00020000 00000000 0003FCFF   *.6..............*
00020   THRU 00030 CONTAIN 00
00030   00000000 04000006 10003B00 00000000   *..........;.....*
00040   C328F901 0B000080 3AA60000 00003700   *.(......:.....7.*
00050   THRU 00090 CONTAIN 00
00090   00000000 9E000452 07FFFFFF 0000A701   *.......R........*
000A0   57010000 07651401 0001001F 00000002   *W....e..........*
000B0   00150023 00000000 00000000 00000000   *...#............*
000C0   00000000 00000000 00050047 07000000   *...........G....*
000D0   00000005 00030000 00000000 00010040   *...............@*
000E0   000000EC 070000EC 6D010017 00         *........m....   *

18 AUG 11  02:33:47PM
*** SBR Internal Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000   EDC0AF02 41010000 09022F49 BDDD0100   *....A...../I....*
00010   0036C700 00020000 00000000 0003FCFF   *.6..............*
00020   00000000 00000000 00007AFC 00000000   *..........z.....*
00030   00000000 04000006 13003B00 00000000   *..........;.....*
00040   C3280902 0B000080 3AA60000 00003700   *.(......:.....7.*
00050   THRU 00090 CONTAIN 00
00090   00000000 9E000452 07FFFFFF 0000A701   *.......R........*
000A0   57010000 07651401 0001001F 00000002   *W....e..........*
000B0   00150023 00000000 00000000 00000000   *...#............*
000C0   00000000 00000000 00050047 07000000   *...........G....*
000D0   00000005 00030000 00000000 00010040   *...............@*
000E0   000000EC 0700005C C3010017 00         *.......\.....   *


Press "P" to print status log, "C" to clear log or any other key to return to
option selection:

 

the tape return code on all of the errors shows a tape unusable return.

if you are using dds2 then it looks like the drive may have gone bad.
You say it does not reboot well what do you mean by that ?

They usually boot or don't and depending on the integration it can be very fast or very slow.  

i assume you are using FLT-N cards that take a long time to come-up.

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

Thanks for response....I am only on site part time and will not be there for a few days, but will get back with as much info as I can. This product is not in my main bailywick so I'm not as comfortable with it as I'd like. I do have documentation.
Any time I have had to reboot for power shutdowns it has either been excruciately slow or failed to come up first time. This has only been a handful of times in the past 6 years.

Yes FLT cards in place. Still no cleaner tape , but I notice the tape drive is on a card...can that be reseated without service interruption?
Thanks

it can but it has been my experience that resetting the drive does not reset the buss connection for the drive.

 

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

"Reseat" not reset....if there's a difference.
I was wondering if I wanted to remove the card (and drive) to make sure it's clean , can I do that without a service interruption? Then of course reinstall it under power?
  

Just go to the drive install utilities and disable drive 6 pull it and then reseat it and enable drive 6.

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

Sorry...can't sweem to find "Drive install utilities"...which menu?

menu 20 but you need to have the service bit turned on or call in to the modem to access the menu unless the eng bit is turned on.

how many Octels do you have ? We offer Maint contracts on them that would cover this  

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

The service bit must not be turned on because I cannot access this option.
Just the one Octel 250...I'm the contractor looking after MAC work and the maintenance agreement for system expired long ago. Customer had expected to replace everything before now. I generally make additions and changes to Octel along with backups without much trouble but this has just started.
In order for me to access through modem I have to get a communications software that provides WYSE 50 emulation...I can do this but will take a bit of time.
Thanks for info regarding maintenance, however I can't make that decision, not to mention I'm on the other side of the continent to you.
I'm just trying to back the system up....still waiting for a "cleaner" tape also.

I have now done the following:
Cleaned drive with new "cleaner" tapes, installed new tapes,rebooted Octel,disabled and removed tape drive assembly, enabled and reseated tape drive assembly. Same result "Tape Drive Reset"
I notice there is a reorder number on the assembly 012 2522 000... does that include the drive itself if we can get one?
More importantly does thia appear to be a drive issue?
Thanks

Just tried to do a Write /Read diagnostic and got the following:
(Tried different tapes)
 -- Backup Tape Write-Read Test is Starting - Please Wait. --

þsbrbmi:bmi_position_device: device 0 motion 0 count 0
þopening file 0 at 0
þFilemark written at 2050
þcurrent LBA 2091  LREC in blks 41
þopening file 1 at 2091
þFilemark written at 4141
þcurrent LBA 4182  LREC in blks 41
þopening file 2 at 4182
þFilemark written at 6232
þcurrent LBA 6273  LREC in blks 41
þopening file 3 at 6273
þFilemark written at 8323
þcurrent LBA 8364  LREC in blks 41
þopening file 4 at 8364
þFilemark written at 10414
þcurrent LBA 10455  LREC in blks 41
þtapemark type 2 written at 10455
þsbrbmi:bmi_position_device: device 0 motion 0 count 0
þ
 WARNING - CAN NOT POSITION THE BACKUP DEVICE
þ
bus= 0  devID= 6
þproc 7 sbr_rc -4 fcp_rc 00000000 status 00000000
þresponse 0000c736 rflags 00000002 sense 00000003 regID 00000006

þTape Is Blank or Unusable
þsbrbmi:bmi_position_device: device 0 motion 0 count 0

Does that mean anything to anyone?
Thanks
  

Well at this point it would seem that the drive is bad if you have changed out the tape and you are sure you are using a dds2 tape.

It still could just need a reboot to bring the bus back inline as i have seen this before. Or you may need a new tape drive unit. We do indeed have them.

 

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

"Reboot"....forgot to mention...been there done that.
I will be asking customer to look into sourcing a tape drive assembly.(Got a feeling they're more than five bucks)
Thanks

I have removed the drive assembly and manually cleaned head with alcohol...same issue.Older tape failure response is "tape unusable"...new tape response is "tape drive reset". Why two different responses??Does anyone have any suggestion for other things to try before buying a new tape drive assembly? I have located a supplier for one..not cheap.
Thanks
 

And by not cheap you mean?  We sell them and they are not that bad.

If you have cleaned the head and still get the error then it must be the drive. You say old tape do you mean that the new tape is the same type? Or a different type of tape?

I assume that they are not getting any other types of alarms on the system and that everything else is working fine.

The only other thing that it could be is the drive bay backplane or the ccf card itself that is causing the issue as it is the controller prep's the data before it goes to the drive.

 

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

$1100.00...
Same type of tape.....older tape is the one used previously for years. Newer one is a HP DDS-3 24g (same as old one).Still don't know why I'm getting different failure responses.
As far as alarms go..I'm getting "Status Log Space Critical" in menu 13.8
Would hate to replace tape drive assembly only to find out it's not the problem.

Thanks

Try a dds-2 tape and see what happens.

I may have asked this already but what happens if you just backup the data and say no to the messages ?

Also how busy is the system ?   

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

I am backing up data only...no messages...don't have any DDS-2 tapes...been using DDS-3 always.
I managed to clear the  The Status Log Space Critical Alarm... although I did get a "staus log entry" alarm ...cleared that...but still same backup response. Can I check the backplane in any way?
 As I said earlier I am only here on a part time basis and have to leave now until Thursday. I can dial in remotely if need be to check alarms again. Any thoughts you may have regarding other options are appreciated.No rush.
Thanks  

I would try backing up just one cos to see if anything changes. Other than that you may want to replace the drive.

Or haven the tape drive tested.  We cando that to see if it works in a lab system. Or if you get one and it does not fix the issue we would not charge you for it as long as it is returned  

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

how much for a replacement?
"     "    "   test/repair?
Tried one COS only...same result.
What does Tape Drive Reset actually mean?..not clear in docs.
Is there any point opr service affection in doing a "Garbage Collect?
Thanks
 

the reset just means that it gave up as it could not complete the task.

it can mean that the motor cant move fast enough to keep up or that a mailbox is in use and it is trying to back it up.

 

i will need to get back to you on the cost.

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

Thanks
Once again I'll be leaving here shortly until Tuesday but will keep an eye remotely.
What about "Garbage Collect" ?

our cost on the drive is higher than $1100.00 so we could not do that low of a price.  if they buy it and it does not work out let us know and we can see what we can do.

If you were to send us the drive to test we would charge $250.00 plus any shipping fees.

 

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

Thanks...still checking with customer.
What about "Garbage Collect"?

you can try it, it will not hurt to run it during the day if you know how to run it.

 

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

Are these units typically repairable? What kind of hourly rate?
 

They can be refurbed but the price is the same as getting one that is new or has been refurbed.

It had been 3 months so I guess the customer does not really care about the backups

I would say they need to bite the bullet and get a new tape drive not sure what else you can do about it.



 

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

First I want to thank you for all your help. Got two used tape drives and interface cards. Tape drives worked fine with old interface cards but one card gives message "failed spin control" when trying to enable. I'm fine with new drives now I can back up but just curious what that message means? (The other card has physical damage).
Thanks again
 

You may already have this document but if you don't this may help deciphering this event:  http://support.avaya.com/css/P8/documents/100007128