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Loading CRM in Outlook 2010

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DJWheezyWeez

DJWheezyWeez

Technical User
Jun 5, 2008
265
US
As far as I can tell, CRM installed correctly. I've installed it the same way on a number of PCs and only 2 (so far) have this problem.

Normally during setup, once it's installed, I open up outlook and it prompts for setup stuff and all is well. For the two PCs that have this problem, there was never a prompt. I go into File > Options > Add-Ins > select COM Add-ins and click Go... > then click on Microsoft Dynamics CRM. The load behavior says "Not loaded. A runtime error occurred during the loading of the COM Add-in".

I've tried reinstalling CRM more than once but that didn't fix it. I've looked at other forums and found similar issues for other Add-Ins (never CRM specifically) and tried all those suggestions with no luck.

Anyone have any suggestions?
 
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I've been searching the internet and talking to other IT employees here and we found a fix!

Go to C:\WINDOWS\system32 and find mapi32.dll. Rename it mapi32.dll.old then run fixmapi.exe found in the same folder. Restart Outlook then go into the add-ins window and re-enable them.

Hopefully others will find this useful.
 
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Thanks for taking the trouble to post the solution. What does fixmapi.exe do - generate a new version of mapi32.dll including the newly-registered COMs?
 
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I'm not sure what it does with the COMs but it DOES create a new mapi32.dll file. All I really know is that it worked =)
 
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