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Incoming calls not answered

Incoming calls not answered

Incoming calls not answered

We have a hunt group 450, when users call in and hit 3 on menu tree, it rings to.  The group time out is set to 9999 so that way unless someone really wants to wait, they will not get forwarded to voicemail(Not my Idea).  Trying to find out how many calls coming in are not answered.  Tried setting durration to 0 in custom call report, but that is showing multiple for one call.  Also it shows duration of 0 even when a call is answered by someone in the hunt group.  Anyone know a way of checking to see missed calls?

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