×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Three users, one mailbox

Three users, one mailbox

Three users, one mailbox

(OP)
Good afternoon, can you have three user share ths same mailbox on an Serenade? Thanks in advance.

RE: Three users, one mailbox

Yes, you can have multiple users connected to the same mailbox.
Users have a different password for their individual "part" of the mailbox.
All users share the same extension number.
In Serenade write: ".l cos a " to list all COS attributes.
Search for the attribute with shared extension and multiple users.

///doktor

RE: Three users, one mailbox

(OP)
Doktor, thanks for your reply. Is this possible if they have different extensions?

RE: Three users, one mailbox

If you have one extension number and several mailbox users then use the COS attribute #32:
"STATION HAS MULTIPLE MAILBOXES, ASK BEFORE CONNECTING.".

If you have several extensions and one mailbox, it can be difficult to divert to the Serenande.
Put the 3 extensions into a group and make group overflow/diversion to the Serenade. make a group mailbox in the Serenade.
The users can log in to the group mailbox in the Serenade and liten to their messages.

///doktor

RE: Three users, one mailbox

(OP)
Thanks again for your response. When you say put into a group, are you meaning put the extensions in some sort of group in the Octel or a coverage answer or call answer group in the PBX?

RE: Three users, one mailbox

Group hunt group with the 3 menbers in your PBX will solve this one.

///doktor

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close