×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Phaser 860 - paper jam on upper tray only

Phaser 860 - paper jam on upper tray only

Phaser 860 - paper jam on upper tray only

(OP)
I have had this machine for years with very little down time; now suddenly the machine gets paper jams for the upper tray only; I have looked at the forum and found a couple of things regarding cleaning rollers, etc - but that hasn't worked.  

It will print from the bottom tray, but not the top.

Thanks for the help on this one.

RE: Phaser 860 - paper jam on upper tray only

most likely either needs new pick rollers, or the tray itself could be damaged. Does it even attempt to pick the paper before the jam? stuck half way out or pick multiple pages at the same time? Since it prints okay from the bottom tray, if they are the same size, swap trays to rule out tray, if they are different size, take tray out and remove the paper, look over the tray very closely and look for cracks in plastic, or worn parts, check the edges that contact the printer rails also for chips and such. If anything looks worn, replace the tray, and check the rollers for wear, if the rubber is cracked or the worn down,replace those also.

RE: Phaser 860 - paper jam on upper tray only

(OP)
Thanks!  Yes, it prints a couple of sheets and then james; it is picking only one sheet of paper, then it stops and gives the error message.  The trays aren't interchangeable (I don't think).  The one thing we have noticed is the metal bar that pushes the paper out of the tray looks a bit worn..that might be a piece that we could try to replace.

RE: Phaser 860 - paper jam on upper tray only

its maybe the sensor above or near the preheater on left side. This can get a cut in the sensor from paper over time. Just file down and its good again.  

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close