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problem with EPS picture

problem with EPS picture

problem with EPS picture

(OP)
Good afternoon, I have a big problem with one EPS picture. When I try to insert it in a Publish programme, its impossible, its send me a message: POSTSCRIPT PICTURE with a grey background and thats all! Without picture!
When I tried to convert this picture to a TIFF format, its opening, but the resolution of picture is horrible! Of course I convert the picture to a 300 DPI format, but the problem remaining!
Whats going on?
It fails because the programme can't support all the types of Illustrator files? Or else?

Thanks a lot!

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