Seagate Info Desktop 7.5 - Can't view reports
Seagate Info Desktop 7.5 - Can't view reports
(OP)
We are using Seagate Info Desktop 7.5. Starting today, all Seagate Info Desktop users are getting the following message when they try to view a report in the HTML Desktop from their PC:
'The user login information provided is not valid.
Please check the APS name, user ID and password. 104'
No security changes have been made, and reports can be viewed on the server. We use NT security for Info Desktop, and users are able to login and submit reports, they just cannot view the reports. I found one white paper that contained this message, the only difference was the error code was 103 instead of 104. The whitepaper referred to errors encountered upgrading from SI 6 to SI 7, and the solution was to refresh every object in the Desktop. I have done this but it did not resolve my issue. I cannot find any other reference to this error in SI7.5. Has anyone ever encountered this before?
'The user login information provided is not valid.
Please check the APS name, user ID and password. 104'
No security changes have been made, and reports can be viewed on the server. We use NT security for Info Desktop, and users are able to login and submit reports, they just cannot view the reports. I found one white paper that contained this message, the only difference was the error code was 103 instead of 104. The whitepaper referred to errors encountered upgrading from SI 6 to SI 7, and the solution was to refresh every object in the Desktop. I have done this but it did not resolve my issue. I cannot find any other reference to this error in SI7.5. Has anyone ever encountered this before?
RE: Seagate Info Desktop 7.5 - Can't view reports
RE: Seagate Info Desktop 7.5 - Can't view reports
RE: Seagate Info Desktop 7.5 - Can't view reports
RE: Seagate Info Desktop 7.5 - Can't view reports
Any suggestions?
RE: Seagate Info Desktop 7.5 - Can't view reports
This is bizarre that several people have started encountering this issue at the new year. Unforatunately, SAP offers no support for this product, so it looks like we're on our own to find a solution.
RE: Seagate Info Desktop 7.5 - Can't view reports
yes, i have installed the info desktop desktop application on our service desk computers so they can email the reports to the end users. The end users (via web) can still log on to the Info Desktop and schedule reports, they just can not view them.
This is very suspicious that all of this started the first day back to work in 2011. Like i said earlier we tried changing the year back to 2010 on the APS and the webserver and it did not make a difference.
Doing some testing with previous VM image of our webserver to see if we can make it work. Ill update if anything works.
I hope that everyone updates what they have tried and hopefully we can get this figured out.
RE: Seagate Info Desktop 7.5 - Can't view reports
we are running:
APS: windows server 2003
WEB: windows 2000 advanced server
RE: Seagate Info Desktop 7.5 - Can't view reports
RE: Seagate Info Desktop 7.5 - Can't view reports
We are going to try and restore a backup of the web access portal to a server with the date set for 2009 and see what happens.
RE: Seagate Info Desktop 7.5 - Can't view reports
http://for
you will need to create an account.
@sanford, we tried manually setting the system dates on the aps and webserver with no luck, but please share your findings.
RE: Seagate Info Desktop 7.5 - Can't view reports
We are also going to attempt to try a restore from a previous day's backup to a server with a past date. This will take a while so I'm interested to see how the VM restore works.
RE: Seagate Info Desktop 7.5 - Can't view reports
We have successfully loaded the info desktop for java and viewed reports. As well as logged successfully into the HTML versions of the info desktop.
It appears that it has something to do with a cookie being written to on the client system that is failing authentication or datatype in the new year.
Does anyone have knowledge of how to intercept this cookie or fix the dll that is writing the cookie? (ciweb.dll??)
RE: Seagate Info Desktop 7.5 - Can't view reports
RE: Seagate Info Desktop 7.5 - Can't view reports
RE: Seagate Info Desktop 7.5 - Can't view reports