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Can't add SATA hard disk to HP ML350

Can't add SATA hard disk to HP ML350

Can't add SATA hard disk to HP ML350

(OP)
We have HP ProLiant ML350 G4 running SBS 2003. We just installed an image software and need a lot spaces. So we bought a SATA 1TB hard disk. After adding it to the server, we don't see it when booting or after logon. I have tried different hard disk, cables, but that doesn't make any difference. We also run the BIOS. We don't see any place to enable it. Do we need to do any thing on the BIOS or any settings to make it work?
 

RE: Can't add SATA hard disk to HP ML350

Have you configured it in the ACU?

-------------------------------

If it doesn't leak oil it must be empty!!

RE: Can't add SATA hard disk to HP ML350

(OP)
When I run ACU, I can't see it. I think the problem is we connect SATA to the motherboard directly. It is not connect to the controller so that ACU can't see it. I can't see any way to connect the HD to the controller.

RE: Can't add SATA hard disk to HP ML350

The ACU is only for the array controllers.
Do you see the SATA drive in the BIOS?  If no, you have a problem there.  If yes, what have you done to try and find it once Windows is loaded?  Does it show in Device Manager?  Does it show in Windows Disk Management utility?

   
Light travels faster than sound. That's why some people appear bright until you hear them speak.

RE: Can't add SATA hard disk to HP ML350

(OP)
I agree that the ACU is for the array controller only. I have tried many times, but can't see it in the BIOS. Where should I check in the BIOS? I don't think it is hardware issue because I have tried different cables and hard disks.

RE: Can't add SATA hard disk to HP ML350

Regarding the BIOS, I don't know without looking. I'll have to see if I have a server around that I can reboot.

In the mean time, back to the basics.  Check:
1. SATA cable is properly seated on both MOBO and drive
2. Power cable is properly seated on drive
3. Drive spins up when power is applied to the server (you may have to remove the cover and possibly even pull the drive out of the chassis to confirm...if so, be very careful with it)
4. Check Windows Device Manager (disk drives and unknown devices).  If it's there, does it show as healthy?  If yes, then check Disk Management

   
Light travels faster than sound. That's why some people appear bright until you hear them speak.

RE: Can't add SATA hard disk to HP ML350

(OP)
Thank you for all tips.
I have tried two SATA Hard Disks with different combinations. For example, two DHs connect to tow SATA Connctors. Or HD1 to SATA connector1 or HD1 to SATA connector2. Or HD2 to SATA connector1 or HD1 to SATA connector2. I can feel the drive spins up when the power is on. The Windows Device Manager doesn't show any unknown devices and Disk management don't show the SATA drive.

In my ML110, I can see the SATA drive when booting, but it doesn't show in the ML350 POST.

RE: Can't add SATA hard disk to HP ML350

If you haven't done the updates recently, I would do the BIOS, all firmware, and the PSP (Support Pack).  Even if it doesn't fix your issue, its a good idea to keep them current.

   
Light travels faster than sound. That's why some people appear bright until you hear them speak.

RE: Can't add SATA hard disk to HP ML350

(OP)
Thank you for the article. Can we assume the Integrated 2-Port SATA Controllers in ProLiant ProLiant ML350 G4p servers are not supported?
 

RE: Can't add SATA hard disk to HP ML350

(OP)
So, if "HP Systems Insight Manager (HP SIM) and the HP System Management Homepage (SMH) do not support the HP 6-Port SATA RAID Controller or the Integrated 2-Port or 4-Port SATA Controllers in ProLiant ML310 G2 and ProLiant ML350 G4p servers", our option is update the firmware. Am I right?

RE: Can't add SATA hard disk to HP ML350

I don't know if that will work or not.  Here is a link to the configuration utility mentioned in the article.  That may be your best bet.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=MTX-1db805423c09431da25c4332d4&prodTypeId=15351&;prodSeriesId=397642

Sorry I can't be more help.  We only connect our drives to array controllers.  This direct attached is a little outside of my knowledge scope.

   
Light travels faster than sound. That's why some people appear bright until you hear them speak.

RE: Can't add SATA hard disk to HP ML350

(OP)
Will try it and post back with the result. Thank you.

RE: Can't add SATA hard disk to HP ML350

I just discovered this in my ML350 G4p:
There is a jumper on the motherboard just below the ports and next to the fan plugs. It's the jumper for NMI, and is also labeled "SATA model". I connected the two posts on the right with the jumper, and upon booting up, the system recognized my devices plugged into the onboard SATA. I'm not sure if that de-activates the SCSI yet. Still in the process of loading an OS.

RE: Can't add SATA hard disk to HP ML350

I just created an account to let chzkeeper know that he is a gentleman and a scholar -- and a Jedi master to boot. Saved me hours of headache, you did.

I can verify that jumping that pin header activates the SATA ports and didn't have any affect whatsoever on the RAID controller running the existing Server 2003 installation.

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