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Storage Center log. SC fails to move audio to EMC Centera

Storage Center log. SC fails to move audio to EMC Centera

Storage Center log. SC fails to move audio to EMC Centera

(OP)
I have attached a SC log and welcome comments/advice.
I suspect EMC Centera is low on drive space. I looked up all error codes and was unsuccessful.
The attached error log is a short sample of hundreds of the same error.


Start LOG:
Last Sys Error: 14
Trace: null
</Error></Event>
    37 > Time = 09/20/10 11:21:38:218. Description = Exception in TPoolEvents.OnEvent. Description = Exception EAccessViolation in module StorageCenter.exe at 000B36D2.
Access violation at address 000C36D2 in module 'StorageCenter.exe'. Read of address 0000000C. , SC Error id = 1184
    38 > Time = 09/20/10 11:21:38:218. Description = Retention Move to ESM Failure. CallId = 1018929364, ActionResult = General Error, ArchiveID = , ArchivePath = D:\Archive\mke1pnice01.corp.fortishealth.com\Total Task - Logger (1412401)\2010_Sep_18\SC_1412401_01092010_110244_01092010_111221_42_1018929  ...
    39 > Time = 09/20/10 11:21:38:218. Description = ...  364.nmf, SC Error id = 1196
    40 > Time = 09/20/10 11:21:38:218. Description = Retention Move to ESM initiated. CallId = 1018929364, ArchiveID = , ArchivePath = D:\Archive\mke1pnice01.corp.fortishealth.com\Total Task - Logger (1412401)\2010_Sep_18\SC_1412401_01092010_110244_01092010_111221_42_1018929364.nmf, ForceDeletionPeriod  ...
    41 > Time = 09/20/10 11:21:38:218. Description = ...   = 0, Context = 142074
    42 > Time = 09/20/10 11:21:38:390. Description = Handling new task admin thread message. Message Type=1528, Thread Type = 1, Message Queue Counter = 1.
    43 > Time = 09/20/10 11:21:38:390. Description = Connected to CLS for Retrieve Element. CLS name = CLS Server_1220504, Active CLS DB =1.
    44 > Time = 09/20/10 11:21:39:000. Description = New tasks started for looger. Logger id = 41523301, Task name = Auto Gen Class - Logger (41523301), Elements count = 1.
    45 > Time = 09/20/10 11:21:39:000. Description = Start new task assigned to LoggerObj. LoggerId = 41523301, Task name = Auto Gen Class - Logger (41523301), Count = 1.
    46 > Time = 09/20/10 11:21:39:000. Description = Finished handle task admin thread message. Message type = 1528, Thread Type = 1, Message Queue Counter = 1.
    47 > Time = 09/20/10 11:21:39:000. Description = Retrieving file D:\Archive\mke1pnice01.corp.fortishealth.com\Total Task - Logger (1565101)\2010_Jul_19\SC_1565101_19072010_124529_19072010_130054_51_94750025.nmf initiated .
    48 > Time = 09/20/10 11:21:39:000. Description = File Not Found: D:\Archive\mke1pnice01.corp.fortishealth.com\Total Task - Logger (1565101)\2010_Jul_19\SC_1565101_19072010_124529_19072010_130054_51_94750025.nmf
    49 > Time = 09/20/10 11:21:57:906. Description = SAL OnEvent Fired.
    50 > Time = 09/20/10 11:21:57:906. Description = Context = 142061, Result = -2146576186, Type = 1, XMLData = <Event><Source>D:\Archive\mke1pnice01.corp.fortishealth.com\Total Task - Logger (4090301)\2010_Sep_18\SC_4090301_16092010_155851_16092010_160342_47_96354062.nmf</Source><File>null</File><Err  ...
    51 > Time = 09/20/10 11:21:57:906. Description = ...  or>Error: è
Íserver has no capacity to store this data (transid='mke1pnice01/530755/WRITE_BLOB')
Last Sys Error: 14
Trace: null
</Error></Event>
    52 > Time = 09/20/10 11:21:57:906. Description = Exception in TPoolEvents.OnEvent. Description = Exception EAccessViolation in module StorageCenter.exe at 000B36D2.
Access violation at address 000C36D2 in module 'StorageCenter.exe'. Read of address 0000000C. , SC Error id = 1184
    53 > Time = 09/20/10 11:21:57:906. Description = Retention Move to ESM Failure. CallId = 96354062, ActionResult = General Error, ArchiveID = , ArchivePath = D:\Archive\mke1pnice01.corp.fortishealth.com\Total Task - Logger (4090301)\2010_Sep_18\SC_4090301_16092010_155851_16092010_160342_47_96354062.  ...
    54 > Time = 09/20/10 11:21:57:906. Description = ...  nmf, SC Error id = 1196
    55 > Time = 09/20/10 11:21:57:906. Description = Retention Move to ESM initiated. CallId = 96354062, ArchiveID = , ArchivePath = D:\Archive\mke1pnice01.corp.fortishealth.com\Total Task - Logger (4090301)\2010_Sep_18\SC_4090301_16092010_155851_16092010_160342_47_96354062.nmf, ForceDeletionPeriod = 0  ...
    56 > Time = 09/20/10 11:21:57:906. Description = ...  , Context = 142076
    57 > Time = 09/20/10 11:21:58:171. Description = SAL OnEvent Fired.
    58 > Time = 09/20/10 11:21:58:171. Description = Context = 142062, Result = -2146576186, Type = 1, XMLData = <Event><Source>D:\Archive\mke1pnice01.corp.fortishealth.com\Total Task - Logger (1412401)\2010_Sep_20\SC_1412401_01092010_163216_01092010_163406_88_1018937144.nmf</Source><File>null</File><E  ...
    59 > Time = 09/20/10 11:21:58:171. Description = ...  rror>Error: r¥server has no capacity to store this data (transid='mke1pnice01/530761/WRITE_BLOB')
End LOG:
 

RE: Storage Center log. SC fails to move audio to EMC Centera

hi
i think you may be right with emc running low/out of space

seen server has no capacity to store this data (transid='mke1pnice01/530761/WRITE_BLOB')
on end of log.

what version of storage center are you running, it will be on top of storagecenterlog.log file when you open it.

see also retrieve requests failing. have you run storage center investigator on storage center to see when it last archived. what is storage space like on storage center as it stores calls there first before pushing to EMC maybe worth checking that and see if you can increase it to avoid loss of recordings.

also see a lot of access violation errors are you using force deletion. when was the last time the scloader service was restarted also what os is sc running on is it on latest sp. what emc version are you using NICE support 3.2 sdk for EMC

RE: Storage Center log. SC fails to move audio to EMC Centera

(OP)
Thank you celtic123,
We got on the phone with EMC who dialed into the Centera system and freed up some space and, viola, SC could move audio to EMC Centera with no errors. It just took too long to get that level of support.
Thanks agian

RE: Storage Center log. SC fails to move audio to EMC Centera

glad you got it sorted

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