Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


Incorrect System ID

Incorrect System ID

Incorrect System ID

Have a customer in the Central Jersey area who lost power with the recent storm.  The power situation blew out their firewall and some of their other equipment.  When they brought the NBX back up, the system shows "NO LICENSE".  It's a V3000 that was shipped with and has been running R5_0_31.  Now NetSet shows there is no license for the software and also shows incorrect system ID.  Contacted 3Com Support who says system reverted to default NBX system ID when battery died.  They said replacing battery may bring it back but no luck.  Unable to get anyone in this 3Com group this weekend.  Customer is a retail store and is open on weekends.  Any help/suggestions appreciated.

yinyang What goes around - comes around. wink
The Old Man

RE: Incorrect System ID

thats really weird because the system id is a hardware id the is on the green circuit board that the hard drive is attached to.  They dont have a warranty contract with 3com do they?

RE: Incorrect System ID

Thanks, cknipe.  No, they do not have a contract.  3Com support said the electrical issues fried the board and it is unrecoverable.  It works in all other aspects so I'm not convinced it is unrecoverable but without a contract, there is nothing else I can do but replace it.

yinyang What goes around - comes around. wink
The Old Man

RE: Incorrect System ID

I think youre pretty hosed without a contract....

However....your next best bet...depending on the amount of users they have is buying on e off ebay. If they are a small office (under 15 users), remember the NBX comes with 15 free group 2 licenses. Or now that the nbx is discontinued, maybe youll have some luck finding a system with a bunch of licenses.  We bought one from a customer a while back that had 2 t1 cards and 60 group 2 licenses for $600.

RE: Incorrect System ID

Yes, thanks.  We've sourced parts and replacements through eBay successfully before.  This is a smaller branch of a retail chain.  They've been talking about redoing the chain wide infrastructure for a while.  They're taking this opportunity to deploy an integrated ShoreTel system to all the stores.  It's a good move for them.

yinyang What goes around - comes around. wink
The Old Man

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close