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TAPI "Call Contact" in Outlook 2010 on Windows 7

TAPI "Call Contact" in Outlook 2010 on Windows 7

TAPI "Call Contact" in Outlook 2010 on Windows 7


I was trying to get the call contact feature to work in Outlook 2010 and found this solution:

In the following regitry locations:

Windows 7 32bit - HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook

Windows 7 64bit - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook

Create a new KEY called Call Integration and in that key create a new DWORD called TAPIOVERRIDE with it's value set to 1:

Restart Outlook and you should now have a working call contact option, this is apperently caused by Outlook 2010 using Office Communicator as the default dialling device.

Hope this is useful :)


+++ Divide By Cucumber Error. Please Reinstall Universe And Reboot +++

RE: TAPI "Call Contact" in Outlook 2010 on Windows 7

Thanks for the info, into the archive it goes smile



"I'm just off to Hartlepool to buy some exploding trousers"

RE: TAPI "Call Contact" in Outlook 2010 on Windows 7

thanks Ekster, good deeds are seldom going unpunished, so have more pink

Joe W.

FHandw., ACSS

insanity is just a state of mind

RE: TAPI "Call Contact" in Outlook 2010 on Windows 7

Stop giving him stars, he wouldn't make me a brew this afternoon!!!! winky smile

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

RE: TAPI "Call Contact" in Outlook 2010 on Windows 7

Well I wish I knew this last year as Avaya didn't know the answer.

I found the same with Outlook 2007 on Vista but OC actually disables the Avaya TAPI so you don't even get to select it in dialling properties. There is a Knowledgebase article on this at http://support.microsoft.com/kb/959625/ but the hotfix may not work on with Outlook 2007 with updates - but Ekster's method will do the job.

RE: TAPI "Call Contact" in Outlook 2010 on Windows 7


i'm going to a client to look at this on tuesday. thanks very much man.

have another star

fo shizzle ma nizzle.

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