TAPI "Call Contact" in Outlook 2010 on Windows 7 6

Hi,

I was trying to get the call contact feature to work in Outlook 2010 and found this solution:

In the following regitry locations:

Windows 7 32bit - HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook

Windows 7 64bit - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook


Create a new KEY called Call Integration and in that key create a new DWORD called TAPIOVERRIDE with it's value set to 1:

Restart Outlook and you should now have a working call contact option, this is apperently caused by Outlook 2010 using Office Communicator as the default dialling device.


Hope this is useful



+++ Divide By Cucumber Error. Please Reinstall Universe And Reboot +++

Thanks for the info, into the archive it goes

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers

thanks Ekster, good deeds are seldom going unpunished, so have more pink

Joe W.

FHandw., ACSS

insanity is just a state of mind

Stop giving him stars, he wouldn't make me a brew this afternoon!!!! ;-)

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

Well I wish I knew this last year as Avaya didn't know the answer.

I found the same with Outlook 2007 on Vista but OC actually disables the Avaya TAPI so you don't even get to select it in dialling properties. There is a Knowledgebase article on this at but the hotfix may not work on with Outlook 2007 with updates - but Ekster's method will do the job.

TOP MAN!

i'm going to a client to look at this on tuesday. thanks very much man.

have another star

ACSS-SME
fo shizzle ma nizzle.