I am going to work for a vendor that provides VoIP and VoPI systems. They want me to fill a newly created position of Quality Assurance Analyst or Manager or whatever...I'm trying to come up with a list of questions that a technical lead person at the customer site would like to be asked by my company, post-install. So sometime after my company has installed a VoIP or VoPI system at the customer's site, I would contact this technical person and ask the "right" questions about how the service is performing, are users pleased, etc. These would be questions however that a technical person would like to be asked, not the non-technical person that bought the system. Any ideas?