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reroute 911 calls

reroute 911 calls

reroute 911 calls

(OP)
On a Meridian Option 61C switch, can you reroute 911 calls so they stay "inhouse" and go to security.  I am having a problem with international calls.  Users are not dialing 011 after hiting "9".  They instead dial 9 11 to place an international call.  

Thank you,

cdldean

RE: reroute 911 calls

Hi
What about changing the SPN for digit 1 first create a new DMI that deletes nothing but inserts ZERO  the  a new RLB that will point to the new DMI.then

LD 90
REQ   chg
CUST  0
FEAT   net
TRAN  ac1
TYPE  spn

SPN 1
FLEN 0
SDDR arrn
ARRN 1
ARLI  new RLI
something like this( it's been awhile for me but it may work)so when 9 is dialled and then 11 the switch will route the call to you new RLI and using your new DMI it will insert a zero in front of the 11  try it  let me know if it works..

RE: reroute 911 calls

Just a thought FoxTrott, but how will employees call 911 when they need to? Wouldn't dialing 911 essentialy be just like dialing 9, 011 ?

Monkeylizard
 -Isaiah 35-

RE: reroute 911 calls

Just a though FoxTrott, but how will employees call 911 when they need to? Wouldn't dialing 911 essentialy be just like dialing 9, 011 ?

Monkeylizard
 -Isaiah 35-

RE: reroute 911 calls

Hi Monkeylizard
Yes of course you are right, i had forgotten 911 was the US emergency number.....

RE: reroute 911 calls

Rather than making things harder set up these two SPN's and you will be all set

SPN  911
FLEN 4 -> This is the IMPORTANT part, this tells the PBX how many digits to expect before seizing a trunk i.e, 9+911.
ITOH NO
RLI  3 --> Your local (or dedicated 911) RLI

--> The following tells the PBX NOT to process calls that include any of the following digits AFTER the FLEN is exceeded.   

DENY 0

DENY 1

DENY 2

DENY 3

DENY 4

DENY 5

DENY 6

DENY 7

DENY 8

DENY 9

SDRR DENY CODES = 10
ITEI NONE


This is the one some folks forget about, you NEED to allow calls to 911 to go even if the caller forgets to dial the access code i.e, 9 for the outside world.  To allow for this requires that your RLI points to a DMI (digit manipulation index) which will take the SPN of 11 and add a 9 to it, so that the central office is presented with a 'real' 911 dial string to process.

SPN  11

SPN  11
FLEN 3
ITOH NO
RLI  5
DENY 0

DENY 1

DENY 2

DENY 3

DENY 4

DENY 5

DENY 6

DENY 7

DENY 8

DENY 9

SDRR DENY CODES = 10
ITEI NONE

This may be common practice for many of you but yours truly was not originally set up this way and only after a bad modem string (number entered 1-847-xxx-xxxx, comm software told to dial 9+1 switch & CO sees 911-847-xxx-xxxx) causing calls to PSAP did I realized where the problem lied.

Hope this helps!!!!

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