reroute 911 calls
reroute 911 calls
(OP)
On a Meridian Option 61C switch, can you reroute 911 calls so they stay "inhouse" and go to security. I am having a problem with international calls. Users are not dialing 011 after hiting "9". They instead dial 9 11 to place an international call.
Thank you,
cdldean
Thank you,
cdldean
Talk To Other Members
RE: reroute 911 calls
What about changing the SPN for digit 1 first create a new DMI that deletes nothing but inserts ZERO the a new RLB that will point to the new DMI.then
LD 90
REQ chg
CUST 0
FEAT net
TRAN ac1
TYPE spn
SPN 1
FLEN 0
SDDR arrn
ARRN 1
ARLI new RLI
something like this( it's been awhile for me but it may work)so when 9 is dialled and then 11 the switch will route the call to you new RLI and using your new DMI it will insert a zero in front of the 11 try it let me know if it works..
RE: reroute 911 calls
Monkeylizard
-Isaiah 35-
RE: reroute 911 calls
Monkeylizard
-Isaiah 35-
RE: reroute 911 calls
Yes of course you are right, i had forgotten 911 was the US emergency number.....
RE: reroute 911 calls
SPN 911
FLEN 4 -> This is the IMPORTANT part, this tells the PBX how many digits to expect before seizing a trunk i.e, 9+911.
ITOH NO
RLI 3 --> Your local (or dedicated 911) RLI
--> The following tells the PBX NOT to process calls that include any of the following digits AFTER the FLEN is exceeded.
DENY 0
DENY 1
DENY 2
DENY 3
DENY 4
DENY 5
DENY 6
DENY 7
DENY 8
DENY 9
SDRR DENY CODES = 10
ITEI NONE
This is the one some folks forget about, you NEED to allow calls to 911 to go even if the caller forgets to dial the access code i.e, 9 for the outside world. To allow for this requires that your RLI points to a DMI (digit manipulation index) which will take the SPN of 11 and add a 9 to it, so that the central office is presented with a 'real' 911 dial string to process.
SPN 11
SPN 11
FLEN 3
ITOH NO
RLI 5
DENY 0
DENY 1
DENY 2
DENY 3
DENY 4
DENY 5
DENY 6
DENY 7
DENY 8
DENY 9
SDRR DENY CODES = 10
ITEI NONE
This may be common practice for many of you but yours truly was not originally set up this way and only after a bad modem string (number entered 1-847-xxx-xxxx, comm software told to dial 9+1 switch & CO sees 911-847-xxx-xxxx) causing calls to PSAP did I realized where the problem lied.
Hope this helps!!!!