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UUI & Avaya

UUI & Avaya

UUI & Avaya

Hi all,

I have a Perform 3.0 and the customer needs to see the UUI information, i found the field but i don't see the info how can i make nice record and see that info?

Thanks in advance.

RE: UUI & Avaya

Create a reserved column: Name = User Info - this must be exact, same capitalisation.  Alias can be anything but for simplicity set it to User Info. Type = Text. Size = 96.

Now go to CLS Servers, your CLS and into Business Data. Create a new BD field Name: User Info. Type nvarchar. Size 96. Optional ID = 30.  This field can only actually be 80 characters long.

Restart NICE services and see how you go.

RE: UUI & Avaya

In order to view the columns in Perform you need to go into User Manager, Profiles, Basic Columns, Interaction Data and Enable view and Query on your new columns.

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