×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Alternate Audio Sources

Alternate Audio Sources

Alternate Audio Sources

(OP)
Hello, we just got Call Center Elite, and one of the options we wanted to take advantage of was the mutiple audio source options in vector programming.  I am using the following statement in my vector programming:

wait-time XX secs while hearing 591 then continue

591 being the audio source extension I programmed in annoucments/audio sources as an analog-m, which is connected to a audio source.  The problem is that sometimes you hear the audio while in queue, and sometimes you don't.  Is this normal, are there a maximum # of calls that can hear an analog-m source at once?  I have adjust the q settings under the annoucement screen and it seems to have no affect.

Any help would be greatly appreciated.

John

RE: Alternate Audio Sources

I know an audio source is treated differently than an announcement.  An announcement board has 16 channels.  If all channels are busy up to 50 callers will wait and que (if allowed) for the same announcement.  An audio source is connected via a time slot, which can be shared by many callers.  I can't find any direct reference to an audio source for vectors directly, however I do know that the max number of trunk calls connected per announce is 150 G3si, csi, and 1000 on a G3r.  Hope this helps

Chris

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close