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Alternate Audio Sources

Alternate Audio Sources

Alternate Audio Sources

Hello, we just got Call Center Elite, and one of the options we wanted to take advantage of was the mutiple audio source options in vector programming.  I am using the following statement in my vector programming:

wait-time XX secs while hearing 591 then continue

591 being the audio source extension I programmed in annoucments/audio sources as an analog-m, which is connected to a audio source.  The problem is that sometimes you hear the audio while in queue, and sometimes you don't.  Is this normal, are there a maximum # of calls that can hear an analog-m source at once?  I have adjust the q settings under the annoucement screen and it seems to have no affect.

Any help would be greatly appreciated.


RE: Alternate Audio Sources

I know an audio source is treated differently than an announcement.  An announcement board has 16 channels.  If all channels are busy up to 50 callers will wait and que (if allowed) for the same announcement.  An audio source is connected via a time slot, which can be shared by many callers.  I can't find any direct reference to an audio source for vectors directly, however I do know that the max number of trunk calls connected per announce is 150 G3si, csi, and 1000 on a G3r.  Hope this helps


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