Alternate Audio Sources
Alternate Audio Sources
(OP)
Hello, we just got Call Center Elite, and one of the options we wanted to take advantage of was the mutiple audio source options in vector programming. I am using the following statement in my vector programming:
wait-time XX secs while hearing 591 then continue
591 being the audio source extension I programmed in annoucments/audio sources as an analog-m, which is connected to a audio source. The problem is that sometimes you hear the audio while in queue, and sometimes you don't. Is this normal, are there a maximum # of calls that can hear an analog-m source at once? I have adjust the q settings under the annoucement screen and it seems to have no affect.
Any help would be greatly appreciated.
John
wait-time XX secs while hearing 591 then continue
591 being the audio source extension I programmed in annoucments/audio sources as an analog-m, which is connected to a audio source. The problem is that sometimes you hear the audio while in queue, and sometimes you don't. Is this normal, are there a maximum # of calls that can hear an analog-m source at once? I have adjust the q settings under the annoucement screen and it seems to have no affect.
Any help would be greatly appreciated.
John
RE: Alternate Audio Sources
Chris