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Tie call to Public trunk?

Tie call to Public trunk?

Tie call to Public trunk?

(OP)

Hi,

I have 3 TDE200's, all connected using the IP-GW.

How can I place a call from one PBX to another PBX using the TIE IP-GW connection but route the call outwards?

For example - if I could place call from PBX 1 to PBX 2 and then use PBX 2 to get to the outside world, it would save on long distance charges.


The Panasonic trained techs who initally linked the systems claim it is configured & 'should' be working, but it's not.  I've become frustrated with the lack of progress.


I've read the manuals on using DISA to get an outside line.  It mentions assigning DISA a number & then calling that number - but I cannot seem to find where you assign the number?

I've looked at ARS to route the call out, (it is turned off on all 3 TDE200's).  When I turn it on, all my 'Intercom' calling stops working.  I think I need to program call routing into ARS, but am unsure how to do this.


Can someone advise on the best way to achieve this.


Thank you

Paul

RE: Tie call to Public trunk?

To doublespeak, it's not as simple or as difficult as it seems.  Tandem trunks have a Class of Service and that has to be enabled to make it work.  Also, in that COS you must define all the exchanges you're going to allow in the tandem to keep outsiders from dialing numbers that aren't local to the switch.

Probably sit down with the manual and review ARS for each switch you want to have this feature available.  For example, you would manually dial 7 plus 80x plus the number to make a call from switch A through B to the PSTN, so you need to put the drop and insert digits into the ARS string for that particular call group and program the fallback to route the calls out through the home switch.

In today's "free" calling environment though, Tandem trunking is a bit redundant unless you're trying to created the impression of a local presence via CID.


LkEErie

 

RE: Tie call to Public trunk?

you have to set any entry's in 2.6.1

RE: Tie call to Public trunk?

tde has esvm in it set up a test disa menu on switch b its
501 by default get it working now can you dial 7 501 from switch a and do you get ogm 501 on switch b then can you dial 9 x xxx xxx xxxx and connect with the outside world from switch b ??

RE: Tie call to Public trunk?

(OP)
Thanks guys,

I've gone to 5.3.2, entered 501 in the first slot.  When I look at the extensions list - I can see 501 as OGM(DISA)

I added 5XX to 2.6.1

When I call 501 with the intercom button - I get a busy signal & 'reorder tone' on the display.

When I call 5019xxxxxxxxx or 75019xxxxxxxx, there is a long silence, then I hear a recording that the call cannot be completed as dialled.


If it helps, we use the Panasonic DECT phones (which work very well by the way).  To call out on them, we have to manually select a line.  That's kind of what I'm trying to do, but with key strokes & from another PBX.


Paul

RE: Tie call to Public trunk?

perhaps I did not under stand you ! let me recap you would like to dial an ext or access code and be connected to a remote tda dial a trunkgroup access code and dial out on there nickle correct? would you like to hear dead airspace or have like dialing instructions come on ?
quick question what do you dial now for an ext on a remote system ? what does your numbering plan look like do have like all 100's on A 200's on b 300's on c?

 

RE: Tie call to Public trunk?

Wow.  If you're going to use DISA, try reviewing 1.4.7 of the features manual.  Do you have a DISA floating number and No security, or if security are you dialing the proper codes?  Did you record an OGM for the DISA trunk?  Are you confusing the OGM code for the DISA floating number (I did that with a room number) pretty embarassing when I asked for help and here I could audit all numbers in the system via software.  You can dial an OGM code from only one place, the 36 phone at the console.

Did you give your tie line access to outside lines?  

Remember, there are several steps to this.  It's not just "giving a number" to some box and dialing it.  

LkEErie


 

RE: Tie call to Public trunk?

(OP)

Thanks again guys,


CWC3 - Yes, I would like to connect to the other TDE & dial on thier nickel.  I do not need a recorded dialing instruction message.  Yes - our numbering is 1xx at branch 1, 2xx at branch 2, 4xx at branch 4 (branch 3 did exist, it went away).
I call other extensions in other branches like I call local extensions - intercom button and then the ext number. (we have no ARS).


LkEErie - wow indeed.  I have read 1.4.7.  I find for me that somethings just take a bit of time (and practice) to sink in.

Did I record a message for the DISA system?  No - do you have to, can it not work without one? I did put 501 in the first floating number. Security is set to TRUNK.

Did I give TIE lines access to outline lines? Using COS I believe I have.

I do understand it's not just giving a number to a box & dialing it - because that would be too easy right.


I have Asterisk, Office Communications Server, Cisco, Nortel & various SIP providers experience - the Panasonic is new(ish) to me & I'm enjoying the learning curve.  I will say, so far, I'm impressed.  It's a good unit at a good price.  The DECT phones feature is really good.


Paul

RE: Tie call to Public trunk?

record a moment of silence or 501 won't answer !!
change disa directory number on each system from 501 to 100
200,400 so there is no conflict you may need to get disa working with trunkside wizardry  but at least get disa to work on each system and i can tell you how to get it to work with a 3 digit access....

RE: Tie call to Public trunk?

(OP)

Apologies, the other work stuff got in the way, I can get back to this now.


100 is in use.  I set it to 195, recorded a simple voice message, set security to none for testing.

I can call it from a tie line, hear the voice message, and then dial an internal extension. Works fine.

I cannot dial a full 10 or 11 digit number.


Paul
 

RE: Tie call to Public trunk?

ok half the battle is won . can you dial a 9-xxx-xxxx local number.

RE: Tie call to Public trunk?

(OP)

No - I cannot.

My local access feature on this PBX is set to 91, (92 on the second PBX, 93 on the third).

I call the DISA & hear the message.  I dial 91 & hear a dialing tone.  I dial the 7 digits - there's a pause, then a busy signal.


Paul
 

RE: Tie call to Public trunk?

try pointing a test dil 1:1 phone number  at 195 for test purposes can you compleat an outside call? 9x-x-xxx-xxx-xxx or
9x-xxx-xxxx ??

RE: Tie call to Public trunk?

(OP)

Interesting.

I setup a spare DID to go to 195 directly.  Called it from my cell phone, it worked perfectly.  91 1 604 xxx xxxx dialed out as expected, call connected, no problems.


Hmmm - why will it not allow my tie lines to call out via DISA?


Paul
 

RE: Tie call to Public trunk?

A tie Line call may not be seen the same way a dil call to disa 195 ??Well proves you have disa set up on the slave properly

Thats what I was afraid of c.o. in  c.o. out may be the key??

is there a way to dil a tie line directly to 195????

 

RE: Tie call to Public trunk?

Hey I was just digging TDE feature manual like you should be and The answer is on page 222 if you use tie line method A
all you can do is dial an ext number....(heres a little excerpt)


Making a TIE Line Call
One of the following two methods can be used to make a TIE line call.
a. Extension Number Method (Access without PBX Code)
Dial the [Extension Number] only.

Now continue to read about Option B

RE: Tie call to Public trunk?

(OP)

Thanks - thought I had all the manuals, I was missing the features one.

Reading, experimenting, reading, etc...    smile


Paul
 

RE: Tie call to Public trunk?

did you read page 222?

RE: Tie call to Public trunk?

(OP)

Well - my 222 says caller id features?

All the good stuff regarding Tie to CO starts on page 332 (section 1.30.1) - and yes I've been reading.


I can call all extensions no problem.

If I set a PBX code - my extension dialing stops working.

If I call anything other then an extension - I get a busy tone.

If I call the DISA and then try to call out - I get a busy tone.


If I follow these instructions - I get a busy tone - I'm not understanding...


Instructions below:
The PBX sends TIE line calls to the trunks of another PBX through the TIE lines.
a) Trunk Call through Other PBXs—by Making a TIE Line Call Method
[Example]
<Extension Number Method (Access without PBX Code)>
Explanation:
1. Extension 1011 of PBX-1 dials the Trunk Group Access number of PBX-1 "8", trunk group
number "02" (TRG2), Idle Line Access number of PBX-2 "9", and telephone number "211-
4567".
→ 2.8.9 [2-6-1] Numbering Plan—Main—Features—Trunk Group Access
2. PBX-1 sends the call to PBX-2 through the trunk group (TRG) 2 (TIE line).
3. PBX-2 sends the call to the outside party "211-4567".

Instructions ends.


Regards

Paul

RE: Tie call to Public trunk?

You need to look in index in   feature guide for
private network features theres 50 pages in my book that explains all different scenarios and the crux is if you
set the system up properly  to mode b you dial a 7 and a 3 digit pbx access code and you are on switch b's intercom dialtone at that point you can dial away ext,icd,paging trunk acesss etc .......

RE: Tie call to Public trunk?

to make calls through each pabx, the external co access code can not be the same lead number at each system.

so 91.92,93 are the access codes. in each system you put the co access numbers in other systems plan.
in private network> tie table you put the 2 access co numbers with the trunk group set as gateway group (and of course the lead numbers of extensions)

on the gateway card you set dn2ip table, leading numbers of extensions followed by remaining digits 2-3 and also the co access codes 91,92,93 depending on what system you are setting up and set the remaining number of digits to 10-11
Remember to set the number to gateway table


Then put in hunt pattern the extension lead number of that system and also put in the co access code for that system as well.

This should allow you to pick up an extension in one system(91) and dial 92 or 93 plus phone number and make the call through the other systems

 
  

RE: Tie call to Public trunk?

(OP)

This is exactly how it is already set.  I double checked all of it.  All extension calls work fine.

From 91, dial 92 and 10 digits - rings once, a long pause, then a busy tone.  This happens from all locations trying to call out from all other locations.


You said "Remember to set the number to gateway table" - where can I double check this?


Thanks

Paul

RE: Tie call to Public trunk?

it sounds more like co to co calls are not allowed. the system sees a gate way as a co, so co to co has to be enabled.

I was saying when you enter a number in the nd2ip table it is assigned to the gateway, but it sounds like thats OK.

when you dial out can someone in the other site see a co line being picked up?

RE: Tie call to Public trunk?

Option A which is what you are using says right in the
book that you can't do a  tie to co call  

RE: Tie call to Public trunk?


Making a TIE Line Call
One of the following two methods can be used to make a TIE line call.
a. Extension Number Method (Access without PBX Code)
Dial the [Extension Number] only.





b. PBX Code Method (Access with PBX Code)
Dial the [TIE Line Access Number] + [PBX Code] + [Extension Number].
4.9 [2-6-1] Numbering Plan—Main—Features— TIE Line Access
11.1 [9-1] TIE Table— Own PBX Code

Explanation:
To use this method, it is necessary to know each PBX code in order to identify the location of an extension.
Case 1:
Extension 1012 of PBX-1 dials TIE line access number "7", PBX code "952", and extension
number "1011".
® Extension 1012 of PBX-1 is connected to extension 1011 of PBX-2.
Case 2:
Extension 1011 of PBX-1 dials TIE line access number "7", PBX code "953", and extension
number "1011".
® Extension 1011 of PBX-1 is connected to extension 1011 of PBX-3.
TIE Line and CO Line Connection
To connect the TIE line with the CO line, the following patterns are available:
1. CO Line-to-TIE Access
2. TIE-to-CO Line Access
3. CO Line-to-TIE-to-CO Line Access
CO Line-to-TIE Access
It is possible to assign an extension of another PBX as the destination of incoming CO line calls to the own
PBX.
It is also possible to forward calls using a virtual PS. Using this method, CO line calls received at PBX-1 are
forwarded directly to the extension at PBX-2, even when using the PBX Code method.
a. Incoming CO Line Call Destination Assignment
 

RE: Tie call to Public trunk?

Explanation:
1. Extension 1011 of PBX-1 dials the TIE line access number "7", PBX code "952", Idle Line Access
number of PBX-2 "9", and telephone number "211-4567"; or dials the Trunk Group Access number of
PBX-1 "8", trunk group number "02" (TRG2), PBX code "952", Idle Line Access number of PBX-2 "9",
and telephone number "211-4567".
2. The call is connected to the outside party "211-4567" through PBX-2 which has PBX code "952".

RE: Tie call to Public trunk?

if you program the system for other systems number plan you don't use 7. I have a switch in Poland dialing out through a system in Dublin using the method.

Are you using the own PBX code in tie table? it you are this could be causing a problem

RE: Tie call to Public trunk?

(OP)

I appreciate the amount of effort people have put in to solve this.

The Panasonic guys who first programmed this said it 'should' be working - good to hear you have seen this working between 2 other PBX's.

When I first started looking at this, 91 was in the first PBX's TIE table and I removed it.  Maybe I need a restart of the PBX?

91 is also set as the idle line (local access) feature number.


Paul
 

RE: Tie call to Public trunk?

it won't matter what numbers is in the tie table as it has to be in other pabx table before it will look at that table. make sure the co cos has transfer to co enabled and try fwd to co as well

RE: Tie call to Public trunk?

I'dd be inclined to believe ken even though the book says you need to dial a tie access code and a pbx code and trunk code
and number .....let us know how you make out!!

RE: Tie call to Public trunk?

(OP)

Well - it all the COS settings seem right and trunks look in order.

I think I'm going to start taking screen shots & attach them - something might stand out.


On the V-IPGW16, Shelf Proparty page, the Trunk Property is set to Private.  Should it be set to Public?

Paul
 

RE: Tie call to Public trunk?

no don't unless obt is up for it!

RE: Tie call to Public trunk?

No that's fine, your gateway is working so it is either a routing problem or cos. If you dial internaly to another extension on a remote system can they transfer you to an external number

RE: Tie call to Public trunk?

(OP)

I'll leave it alone!  smile


Yes - you call any extension in any branch and they can transfer the call out, no problems.

Paul

RE: Tie call to Public trunk?

can they see a co line being picked up and dropped if you try to make a call or if you ring your cell trough the other branch does it ring?

RE: Tie call to Public trunk?

(OP)

Short answer - yes.


Long answer - I have 15 lines on a partial T1.  Lines 17 to 20 are the tie lines.

If you make a call out trying to use tie line to CO, line 17 and one CO line both light up for just a moment - then drop.


Paul
 

RE: Tie call to Public trunk?

(OP)

The cell phone does NOT ring if you call it from a TIE line out.

Paul

RE: Tie call to Public trunk?

what class of service is on the gateway Co's on each system, that really sounds like cos problem.

only problem I had with calling out was a cell that had being ported to another company here sends a tone to caller to let them know it is on a different network than prefix and for some reason the tone affected the call going through.
so for the question, when you dial out on normal lines, is there any tones sent back to you for any reason.

 

RE: Tie call to Public trunk?

(OP)

Tones sent back?  Not that I'm aware...

COS - everything is set on 1 except TRS lock, which is 7


Under the actual port settings of the PRI card, the following are set on the Supplementary service tab.  I wonder if any of these are having an effect?

COLP = No
CLIR = Yes
COLR = No
CNIP = No
CONP = No
CNIR = No
CONR = No
CF (Rerouting) = No
CT = No
CCBS = No
AOC-D = No
AOC-E = No
E911 = Yes
3PTY = No
CCBS Type = All
CCBS Delete Digits = 0


Does any of this help?


regards

Paul

RE: Tie call to Public trunk?

Those settings look fine, the big problem here is the system is not allowing you to dial out, it picks up the line then drops it. Do you have enough digits allowed for the number I.e 92 followed by 10 digits make sure you have the correct number of digits. Try putting a test number in the emergency exception table this will over ride most cos
other thing is number prefix's as you are dialing from a different town make sure you have entered the prefix for where you are dialing if it not local number and that you have th number of digits allowed for that as well


 

RE: Tie call to Public trunk?

of cousre the system wontlet you dial out. youe using the IP gateway trunks for tandem switching, which are all internal numbers.

for example if you using 4 ip trunk gate way and they are assignes to the same trunk within the program settings.

what you need to do is set 2 (or however may you want) to
be used as internal tie lines and the remainder to pre dial 9 if selected.

the effect will be
extn on pbx A dials an external number off of PBX B

in your LCR Table the pbx select 1 of the ip trunks to
traffic the call from PBX A to PBX B. In the routing table
of the IP CARD on PBX B, it will see the digits recieved
and access the IP Trunk on PBX B that is set to dial 9.
the remaining called numbers are then passed to the local exchange line.

I assume this is what you are trying to achieve.

RE: Tie call to Public trunk?

(OP)

Follow up...

Thanks to everyone, especially cwc3, for continuing to bang your heads against the wall on this one.

I gave up in the end.  My main purpose was to get a separate fax system dialling out using H323.  In the end, I installed a separate modem connected to an outgoing line rather then going out via the Panasonic.

Incoming calls work fine.  Faxes get detected by the Panasonic and routed to the fax server - which receives the fax.

We can now close this monster thread!


Regards

Paul

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