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create a text file from multiple remedy fields

create a text file from multiple remedy fields

create a text file from multiple remedy fields

so I want to create a text file that is completed from various fileds in Remedy.  Basically, I want to extract the same fields from a record when I specify unique site information such as the site ID. I am currently doing this manually for each ticket worked.  Here is the form I fill out each time I open a ticket:

ticket number:
location phone: NPA.NXX.XXXX
service provider: (AT&T, Comcast, Qwest, etc.)
Line Share phone number:
account number:
special instructions:
problem type: (outage, impacted, packet loss, etc.)

Is there a way to automate this?

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