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Octel 200 coes not answer

Octel 200 coes not answer

Octel 200 coes not answer

(OP)
I'm having problems with an Octel 200 that is not answering.

I have checked the hardware errors and they are priority 2.

Does anyone have Serenade 2 documentation so I can check the erros an what they mean.



Please Help!

RE: Octel 200 coes not answer

Please post the @ LH and I can "translate"...

///doktor

RE: Octel 200 coes not answer

(OP)
Thanks.

Here is what I got:

@l h
WED 04/28 11:31:33  2010  BMJUAVM  ID:35  S/N:210513  PBX:74
CLEARED: 04/28 11:20

TYPE SLOT CHNL PRIO DATE  TIME  #BAD DATA1     DATA2     DATA3     DATA4
 24   06   01    2  04/28 11:29   3  0000000C  00000000  00000001  00000000
 24   06   01    2  04/28 11:30   1  00000005  00000002  00000001  00000003
 24   06   01    2  04/28 11:30   1  00000005  00000004  00000001  00000003
@p   ps

CH   1  CH   2  CH   3  CH   4  CH   5  CH   6  CH   7  CH   8  
IDL     IDL     IDL     IDL     IDL     IDL     IDL     IDL     


@update

--------  SYSTEM CONFIGURATION UPDATE  --------

WED  04/28/2010 11:31:49  BMJUAVM   ID:35      S/N:210513  PBX:74

At the dot (.), enter ? for HELP.
.l sl

     Enter SLOT NUMBER to LIST.
  LST:6


SLOT CARD TYPE
---- ----------
6    SIC8      

     INTEGRATION UNIT 1
     Call Processing Links= 2   4   
     Line Appearances=
     1   2   3   4   5   6   7   8   
     Message Waiting Link= 2  ** DEFAULT **
     COS=

.exit
EXITING UPDATE.

WAIT... DONE.

SAVE configuration to a DISKETTE? ( Y/N , empty line = N ).
     :n


WED  04/28/2010 11:32:03  BMJUAVM   ID:35      S/N:210513  PBX:74


--------     CONFIGURATION UPDATE COMPLETED    --------
@l int 6 1
**********  INTEGRATION STATUS  **********

CARD TYPE = SIC-8     
UNIT STATUS = UNIT UP        
DIAGNOSTIC = OK
LINK 2 STATUS = DEAD   
LINK 4 STATUS = DEAD   
PEGS:
04/28 11:30
INDEPENDENT =  0  0  0  0  0
LINK 2 =  0  0  0  0  0  0  0  0  0  0  0  0  0  0  0  0
LINK 4 =  0  0  0  0  0  0  0  0  0  0  0  0  0  0  0  0
@
@

RE: Octel 200 coes not answer

Good old SIC-8..

I guess that you have a Nortel PBX with type "2216" digital phones an serial modules cabled into the OCTEL 200 to the SIC-8 board in SLOT=6.

Your L H alarm list says:
TYPE=24 Integration error in SLOT=6
DATA 1:

0C = UNEXPECTED CARD STATE
DATA-2 = CARD STATE
00 = RESET*
01 = FATAL ERROR
02 = DOWNLOAD
03 = CARD UP
DATA-3 = TASK STATE
00 = RESET
01 = DOWNLOAD*
02 = WAIT AFTER DOWNLOAD
03 = UP

DATA 1:
05 = LIC REPORT LINK STATUS ERROR
The digit display telephone line to the integration card is not working.
DATA-2 = LINK NUMBER HAVING ERROR
DATA-3 = LINK STATUS
DATA-4 = STATE OF LIC TASK WHEN ERROR OCCURRED
REMEDY: Check the PBX status on the line if DATA-3 = 03 or
check the wiring or PBX hardware if DATA-3 = 04.

Try to start up the SIC-8 by:
@c u 6 1
Let me know your result.
(Check wiring just in case).
What made the system stop working?
Power loss?

///doktor

RE: Octel 200 coes not answer

(OP)
Let me try that and I will le you know.

RE: Octel 200 coes not answer

(OP)
I have done what you told me an there were the response from the Octel:

@c u 6 1
Sale: Unknown table specified

C u 6 1
Invalid command (? For help)

@cu 6 1
Sale: Unit already in service

What happen is that we turn off the Octel and moved it to another place. We have checked the wiring and it looks fine.

One question, we have 3 M2616 telephones and that are connected to the Octel using a serial cable, on the back of the telephone I have a red light that is blinking, does it have to be like that?

One other thing if I have 3 phones why does it appear on the Octel that ther are 2 links?

RE: Octel 200 coes not answer

The cabling now must match the cabling at the "old" site.

The OCTEL 200 is connected to the Nortel PBX by means of analog lines (ckeck by: .l slot (all slots)).
These boards are LIC-4 or LIC-8.

The SIC-8 is used to light up (turn on/off) the message lamps. The 3 pcs. of 2616 keysets equipped with data modules do this job.
Make sure that the cabling is exactly as before.
I will check for the c u  command.
C U is curtisy UP, and C D is curtisy DOWN.
 

///doktor

RE: Octel 200 coes not answer

This doc is gold:

http://support.avaya.com/css/P8/documents/003755974

Courtesey, and not "curtisy" !!

CD x y Takes the integration unit out of service.
x = slot number
y = unit number
CU x y Brings the integration unit into service.
x = slot number
y = unit number

Try:
CU 6 1
CD 6 1

IMPORTANT:
I think that the SIC-8 is running OK, but the integration is not working because of "swapped cables" or malprogrammed 2216 phones.

Let me know your status...
 

///doktor

RE: Octel 200 coes not answer

Post the:

.l slot

with all boards.

I am sure that all extension numbers of the analog line boards (LIC-4 or LIC-8) can be called.

///doktor

RE: Octel 200 coes not answer

(OP)
do you have any documentation on how the M2616 phones must be configured and wired?

RE: Octel 200 coes not answer

I have a drawing somewhere.
I will scan it and send to you.

Use this link for more info.
http://www.kandu.dk/spg97163.aspx

///doktor

RE: Octel 200 coes not answer

Still searching the SIC-8 drwing concerning the wiring...

I can remember that a small serial port distributor board was used.
In the OCTEL 200 - in SLOT=6, you have installed the SIC-8 board. On the back side - an Amphenol cable should go from the OCTEL to this serial port distributor board.
The channels on this serial port distributor board is named serial 1 to 8.
From the commands printouts I can see that your SIC-8 is programmed to use serial #2 and #4.

LINK 2 STATUS = DEAD   
LINK 4 STATUS = DEAD  

Try to swap these or install a serial cable from the 2216 keysets to serial #2 and #4.
Check the programming in the Nortel PBX, maybe th e2 keysets have been swapped cablewise.
SIC-8 works well with the correct cabeling.

I will keep looking for the drawing....

///doktor

RE: Octel 200 coes not answer

Did not find the drawing!

But I can remember the serial distribution panel, also called "patch panel" consists of 9 connectors.
8 of these are serial connectors (RS-232 or V.24).
The last connectors is the Amphenol connector and cable to the P6 port of the OCTEL 200 (on the back).

Also check th this:
In the OCTEL 200 - in SLOT=6, you have installed the SIC-8 board.
On the back side - an Amphenol cable should go from the OCTEL to this serial port distributor board.
The channels on this serial port distributor board is named serial 1 to 8.
From the commands printouts I can see that your SIC-8 is programmed to use serial #2 and #4.
LINK 2 STATUS = DEAD   
LINK 4 STATUS = DEAD  
Try to swap these or install a serial cable from the 2216 keysets to serial #2 and #4.
Check the programming in the Nortel PBX, maybe the 2 keysets have been swapped cablewise.

Can you tell me if this patch panel exist and is cabled accordingly?

Let me know about your status.

///doktor

RE: Octel 200 coes not answer

I found the SIC-8 doc with the wiring, testing and commands, and I can send it to you:

Use this link to see my info.
http://www.kandu.dk/spg97163.aspx

The Octel 200/300 installation kit supports one SIC8 board and contains the following:

Part Number Quantity Description
300-6040-001 1 SIC8 8-channel board assembly
520-6007-001 1 2-ft. female-to-female 25-pair cable
SA10076-05 1 10 ft. female-to-female 25-pair cable
740-6126-001 1 SIC8 I/O Panel

The SIC8 I/O panel connects eight external M2616 modular telephones to the SIC8 board via RS-232C
cables.
The M2616 modular telephone designated for link 1 is connected to IJ1, link 2 in IJ2, link 3 in IJ3, etc.
 

///doktor

RE: Octel 200 coes not answer

(OP)
Thank you so much, let me try all the thing you have told me, I will let you know what I see.

Thanks again.

RE: Octel 200 coes not answer

You are welcome...
Just let me know, if you want more info.

///doktor

RE: Octel 200 coes not answer

I have send you the updated doc on SIC-8 and Meridian PBX.

///doktor

RE: Octel 200 coes not answer

(OP)
Thanks for the document.

I have one question, the M2616 phones have tone and are working correctly.

Do you think the problem is in the serial cable or board that is behind the Octel?

The serial cable is a typical RS-232 25 pin cable?

RE: Octel 200 coes not answer

The serial cable is straight forward from the patch panel to the M2616 phones data connector.
Make sure that Link 2 and 4 (IJ2 and IJ4) is connected to the patch panel.
Use the test section of the doc I sent to you and try to carry out the test described.
Make sure that all cabling is "tight" and fixed well.
I guess that the fault lies with the cabling (maybe swapped) and the maybe missing data in the Meridian PBX.

 

///doktor

RE: Octel 200 coes not answer

(OP)
I changed the serial connection between to 2 and 4, and it has started to answer. I will be making some tests to see if all works well.

One of the problems I detected is that is not notifing the user that it has a message.

I put the l int instruction and this is what I got:

@L int 6 1
Integration status
Card type = sic-8
Unit status = unit up
Diagnostic = ok
Link 2 status = dead
Link 4 status = idle
Pegs:
05/11 10:41
Independent = 0 0 0 0 0
Link 2 = 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Link 4 = 0 0 9 0 0 0 0 0 0 0 0 0 0 0 0 0
 

RE: Octel 200 coes not answer

Sounds good.

In the doc there are some restart commands for the SIC-8.
Check page 36.

This command tells the SIC8 to run its link selftest. The form of the
command is
TE INT x y
where x is the slot number
where y is the integration unit number (1)
Any hardware errors found are logged in the Hardware Error Table. Refer
to the Installation and Maintenance volume, System Errors and Traffic
Pegs chapter, for more information.
This command resets the SIC8 board and takes approximately 30 seconds.
The form of the command is
TE INT x y 2
where x is the slot number
where y is integration unit (1)
where 2 is the reset command flag
This command lists the current state of the SIC8 board, the diagnostic
status, the status of the links, and the pegs. The form of the command is
L INT x y
where x is the slot number
 

///doktor

RE: Octel 200 coes not answer

LINK=4 gives some errors:
PEG3 = 9 - Number of times an incomplete packet was
received down link.
Check you cables once again...

LINK-DEPENDENT PEGS. There are 10 pegs for each link. The pegs
correspond to each link separately. They may indicate an error condition.
PEG 1 Number of times SELFTEST failed on the link.
PEG 2 Number of times a display character would
overflow the display line.
PEG 3 Number of times an incomplete packet was
received down link.
PEG 4 Number of times a call was answered, but did not
receive display information.
PEG 5 Number of times display was not decodable.
PEG 6 Number of times the poll task failed.
PEG 7 Number of times the Display Key was pressed, but
the LED did not go ON.
PEG 8 Number of times a glare occurred.
PEG 9 Number of times the Display LCD was in the
wrong state when attempting to press it.
PEG 10 Not used.

///doktor

RE: Octel 200 coes not answer

(OP)
Ihave 3 phone sets M2616 that are connected to the serial 25 pin ports that are behind the Octel.

Link 4 is Iddle wich it means that when I switched the serial cables 2 to 4 made the link 4 work.

Where does the third serial cable goes to?

I'm guessing that if I switched does also, with some luck it might work.

I know that one of the phones goes to serial port 4, that is working now. The other one goes to serial port 2 and has no link. The third one I think its connected to serial port 3 I'm not sure, thats why my question of where does it go.

 

RE: Octel 200 coes not answer

The Amphenol cable should go from the OCTEL's P6 on the back side to the serial patch panel.

The serial line IJ2 should go to one of the M2616 keysets, maybe marked with "link2: Microsoft: SNA / Host Integration Server Links".

The serial line IJ4 should go to one of the M2616 keysets, maybe marked with "link4: Novell: SAA Links".

From previous:
Link 2 status = dead
Link 4 status = idle

I guess that more links have been programmed, but maybe not in use anymore.

Do you get message waiting lamp to light up?

How many users have voice mail?
500 users only need 2 links to work well.

///doktor

RE: Octel 200 coes not answer

(OP)
We have about 200 users that have voice mail.

The message waiting lamp is not lighting up.

Link 2 still down.

the third M2616 is connected to serial port 1. I tried changing from serial 2 to 1 and vice versa with the same result.

It answers but does not ligh up the message lamp.

RE: Octel 200 coes not answer

Try send this command:

@MWL RELITE

or

@MWL RECALC

It normally sends the signal to light up the MEW lamps at the keysets that have a message in the OCTEL 200.
 

///doktor

RE: Octel 200 coes not answer

(OP)
does it show you something?

or how can I see through what M2616 is trying to light up the message lamp?

Can that be changed so that the messages light up be done using link 4?

RE: Octel 200 coes not answer

Normally I would have programmed Link 1 and Link 2 for this purpose, but since the tech has programmed Link 2 and 4, it must be because of "malfuntioning" Link 1 and maybe 3 (?).
If the two M2616 keyset work well, and the serial cables go from the data modules of these M2616 to the IJ2 and IJ4 on the patch panel, then it should be OK.
1.
Try to swap the line to the Nortel/Meridian PBX for the M2616.
2.
Swap the two serial cables for the data modules.
3.
Make a @TE INT 6 1 for aech swap and post the printout here.
4.
With a serial (RS-232/V24) Break-Out-Box (BOB) measure if the cables work alright.

When the keysets try to light up the message waiting lamps, this can be seen on the buttons on the M2616 keyset.

Message Waiting Link= 2  ** DEFAULT **

Let me know your status.

  

///doktor

RE: Octel 200 coes not answer

(OP)
OK thanks.

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